Account Manager at Accentuate Staffing

Accentuate Staffing is seeking an experienced Account Manager to join a client in Durham, NC. This role serves as the primary post-sale contact for assigned customers, ensuring a high level of service and fostering strong, long-term relationships. The Account Manager will support customer accounts, manage ongoing inquiries, coordinate internal resources, and identify opportunities for account growth and retention. This is a full-time, direct hire opportunity. Responsibilities: Manage account activities during and after the sale, allowing Sales Representatives to focus on new business development. Serve as the main point of contact for assigned customers regarding current projects, orders in process, and future opportunities. Respond promptly to customer requests and resolve issues that arise during production or service delivery. Communicate project status, progress, changes, and customer concerns to the sales team and internal stakeholders. Maintain accurate and up-to-date customer records, account files, and detailed account history. Prepare reports related to account performance, opportunities, challenges, and territory activity. Analyze reports and data to identify revenue growth and cost-saving opportunities. Assist with the implementation and execution of products and services for customers. Consult with customers to understand business needs and develop customized solutions. Prepare customer opportunity summaries for Sales Representatives and Sales Management. Develop presentations and sales collateral to support upselling existing accounts and winning new business. Assist with the preparation of RFPs and RFQs for managed accounts. Stay current on industry trends, products, specifications, and competitor activity, sharing relevant insights with the sales team. Requirements: Bachelor's degree preferred. Minimum of 3 years of relevant account management, customer service, sales support, or related experience. Strong problem-solving skills with the ability to resolve issues efficiently and professionally. Proven ability to manage multiple priorities while meeting deadlines with accuracy. Comfortable working with established processes while adapting to non-routine situations. Proficient with Microsoft Office, Windows/Mac environments, and the ability to quickly learn new systems or specialized software. Strong verbal and written communication skills. Ability to communicate effectively with customers, internal teams, and leadership. Strong business acumen with the ability to identify customer needs and growth opportunities.