Account Manager Accredo at Cigna Group

The Account Manager (AM) will have responsibility for overall operational performance strategy and execution for Accredo Specialty Pharmacy clients within the Direct payer space. Primary responsibilities include development and execution of broad service strategy in support of medium and small PBMs and National Health Plans ; as well as persistency membership growth and earnings targets. The AM effectively manages business relationships collaborates and communicates across all product/operational lines to ensure that systems and processes are in place to meet client/customer needs and drive efficiency for the organization segment and team.Role ComponentsSupport the organization to achieve operational excellence growth profitability and persistency objectives through effective patient service oversight account retention and management strategiesEffectively collaborates with Accredo partners on benefit service and relational strategies targeting enhanced patient and client experienceMaintains market/competitive knowledge on service trends and differentiatorsEffectively collaborates with the Account Executive (AE) on broad account retention growth and satisfaction strategies (multi-product/operational collaboration for operations network marketing product etc.) drives inclusion of patient installation product and service partners where appropriateCollaborates with Account Executive on renewal activities to include RFP involvement service issues PGs CAPs and implementations.Develop/maintain trusted-advisor relationships with clients and patients; by proactively engaging in needs and goals discussions and then leverages Accredos capabilities and services to differentiate Accredo from the competitionMaintain in-depth knowledge of Accredo products/services across all product lines benefit designs access patient care and outcomes reporting.Maintains current knowledge of Accredo operational effectiveness and can confidently and effectively articulate impacts for the client and patientsLead in managing PG reporting requests to include analytics and presentationDevelop/implement Upsell and margin strategies for target accounts to drive enrollment growth network access and drug adds.Maintains basic understanding and conceptual application of underwriting principals contracting and LOA process.Effectively leverages resources to fulfill client onsite needs offers creative and effective solutions to drive optimal client outcomes and satisfaction while balancing patient/client costRepresents Accredo well in market based events QBRs on sites and over communications.QualificationsCollege Degree or a minimum of 5 years equivalent related experienceProficient knowledge (min of 3 years) in healthcare / managed care business; to include many or all of the following: product knowledge underwriting principals risk and financial analysis skills marketing processes account management experience and knowledge of pharmacy operationsExcellent communication negotiation influencing skills; exhibits courageStrategic and financial savvy; ability to partner with AE to grow book of businessDemonstrated planning/organizational skills; ability to plan for both the long and short term; drive priorities and resultsDemonstrated ability to foster strong working relationships; demonstrates leadership within a heavily matrixed environmentIf you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About Evernorth Health ServicesEvernorth Health Services a division of The Cigna Group creates pharmacy care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Required Experience:Manager Key Skills Business Development,Cement Plant,Business Support,Data Analysis,ASP Employment Type : Full-Time Experience: years Vacancy: 1