Account Manager, Bonds at First Insurance Group

Full-timeDescriptionAre you looking forTime back in your dayFlexible schedule including work-from-home optionsPaid time offFun working environmentTuition reimbursementGrowth & developmentWere looking for a service-driven professional whos excited to grow into surety bonds and client management. This position is open to a wide range of experience levels from entry-level candidates who are eager to learn to experienced Account Managers ready to take ownership of a surety book. Final position level (Account Manager vs. Associate Account Manager) and compensation will be determined based on the selected candidates experience skills and this role youll support a book of surety bond clients learn to issue and manage bonds and act as a key liaison between clients producers and surety partners.Whats the work likeYou will...Manage customer service for a surety bond book of business ($250000 in commission income) meeting department service standards.Prepare execute and invoice bonds including performance bonds bid bonds surety bonds and related riders/change orders.Coordinate bond approvals by communicating with surety companies and clients and maintaining complete underwriting files.Process bond requests and provide required file information and copies to surety partners.Assist clients with billing and renewal questions and help resolve related issues.Maintain bond forms and surety documents to ensure smooth issuance workflows.Request interim and annual financial statements and work-on-hand schedules in partnership with the producer as required by sureties.Promptly respond to customer questions and requests for assistance.Communicate with the Bond Manager or producer regarding significant requests problems or missing information.Maintain accurate electronic account files and fully use the agency management system in daily work.Prioritize workload to meet objectives and timelines asking for support when needed.Participate in quality reviews and comply with quality program requirements.Follow agency and department procedures.Build and maintain strong working relationships with clients and surety representatives to support retention.Protect confidential and sensitive information.Continue learning through newsletters bulletins seminars and other development opportunities.Maintain regular and consistent attendance.Support special projects and other duties as assigned.Okay so whats in it for meAt FNIC we expect a lot from our employeesbut we also believe in giving just as much back. Heres what you can look forward to as part of our teamCompetitive Pay & Benefits: We strive to offer market-competitive compensation along with comprehensive benefits including health dental vision HSA with employer contributions 401(k) employer-paid short- & long-term disability and life insurance.Flexibility & Time for You: Enjoy a 37.5-hour work week and Freestyle PTO that lets you recharge whenever life calls for it. Wellness Support: From free access to mental health resources through our EAP program to fitness opportunities (including our Omaha in-office gym and virtual workout classes) your well-being matters here.A Comfortable & Fun Workplace: With our dress for your day approach you can bring your authentic self to work. Plus we like to keep things fun with company outings food days and team competitions.Education & Growth: Well support your career goals through tuition reimbursement licensing assistance and opportunities to earn respected designations such as CISR INS or AAI.Mentorship & Career Development: Youll learn alongside experienced professionals who are invested in your growth helping you build a strong foundation in commercial insurance that opens doors for future advancement.RequirementsWhat do I need to knowYou have to haveHigh School diploma or equivalent.Valid drivers license.Customer service administrative or client-support experience (any industry).Interest in learning surety bonds (training provided).Strong written and verbal communication skills.Excellent organizational and time-management skills.Comfort with Microsoft Office (Outlook Word Excel) and ability to learn agency management systems (Applied Epic).Strong attention to detail and follow-through.Ability to prioritize tasks and communicate when support is needed.Active Property & Casualty License or the ability to obtain a Resident Property & Casualty Agents license within 60 days after hire (FNIC provides support!).Note: No prior insurance or surety bond experience is required. If you bring strong customer service skills attention to detail and a desire to develop professionally well provide the training and support to help you build confidence and expertise in surety bonds. Because we are open to both entry-level and experienced candidates final position level and compensation will be based on experience and qualifications.Wed prefer it if you had...Experience issuing performance bid or contract bonds.Prior experience managing a surety or commercial book of business.Insurance experience is not requiredwell train the right candidate!Salary Description$55000 - $70000Required Experience:Manager Key Skills Business Development,Cement Plant,Business Support,Data Analysis,ASP Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 55000 - 70000