Account Manager at Caterpillar

Account Manager

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About E PD :

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Role Overview:

The Electric Power Division is seeking an Account Manager to join our team and lead strategic account development efforts across priority customer segments. This role is responsible for identifying and developing new customer opportunities, building trusted relationships with end users and influencers, and engaging Caterpillar dealers to convert opportunities into booked business.

This position is not a direct selling role. Instead, the Account Manager acts as a commercial expert, customer advocate, and orchestratorbringing together Caterpillar capabilities, dealer resources, and partner networks to solve customer energy challenges using generator sets and integrated electric power solutions.

The ideal candidate brings generator set and power systems expertise, deep experience working with customers and dealers, and the ability to influence decisions early in the project lifecycle.

Additional Information:

• Travel: 30-50%, primarily domestic
• This role is based in Irving, TX
• This role offers domestic relocation
• Domestic Sponsorship is not offered for this position
• We're back! This office reports in-office 5 days per week (when not on business travel).

What You Will Do:

Account Ownership & Strategy

• Develop and execute global account strategies, building strong executive-level customer relationships.
• Serve as the single point of coordination across customers, internal teams, and the global dealer network.
• Align dealers and internal stakeholders on pricing, specifications, and commercial strategy.

Manage Channel Collaboration

• Facilitate collaboration across multiple dealers to support complex, multi-territory opportunities.
• Align internal teams and dealers to ensure seamless execution of customer requirements and timelines.

Customer Engagement & Experience

• Maintain strong relationships through ongoing engagement, feedback, and structured business reviews.
• Lead escalation management, ensuring timely and effective resolution across stakeholders.

Governance & Continuous Improvement

• Monitor account performance and drive alignment with KPIs, service levels, and commitments.
• Act as the voice of the customer to improve processes, solutions, and dealer collaboration.

Basic Qualifications:

• Bachelor's degree in business or a related engineering field from an accredited university or college.
• Prior experience working directly with customers or distributors in an account management, technical sales, or business development role.
• Demonstrated success influencing customers and partners without direct selling authority.
• Ability to communicate complex technical concepts clearly to non-technical and executive audiences.

Top candidates will have:

• Broad business background combined with strong technical expertise in power generation systems.
• Prior field, dealer, customer, or application engineering experience.
• Strong collaboration, relationship-building, and problem-solving skills.
• Comfortable working across regions, cultures, and organizations to align diverse stakeholders.

Skill Descriptors:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Account Management: Knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients.

Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

This position is posted until 11:59PM on 08/03/2026.

Summary Pay Range:

$112,710.00 - $169,060.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees

This position requires working onsite five days a week. Relocation is available for this position. Visa Sponsorship is not available for this position.

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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