Account Manager II at ARGENTS AIR EXPRESS LTD

About Argents Express GroupArgents Express Group is a privately owned 3PL and supply-chain solutions provider that has supported businesses nationwide since 1977. With nearly five decades of experience, Argents delivers end-to-end logistics services, including freight forwarding, customs brokerage, domestic transportation, warehousing, inventory management, and e-commerce fulfillment. Our modern technology, real-time visibility, and integrated warehouse operations allow us to offer accurate, scalable, and efficient solutions tailored to each client's needs.With operational hubs in Charleston, SC; Chicago, IL; and Seattle, WA, Argents combines the agility of a family-owned company with the capabilities of a full-service national 3PL. We partner with brands of all sizes to streamline their supply chains, enhance fulfillment performance, and provide high-touch customer service at every step. At Argents, employees join a collaborative, growth-focused team committed to delivering exceptional logistics and fulfillment experiences.Duties & Responsibilities The Account Manager II oversees all daily client operations within a fulfillment and distribution environment, acting as the primary contact for customer needs, shipment coordination, data accuracy, BOL processing, discrepancy resolution, and freight planning. This role builds strong operational relationships, maintains and improves SOPs, supports warehouse teams, reviews pricing and reporting, and manages invoicing cycles. In addition, the Account Manager II trains staff, develops new reporting and processes to strengthen operations, assists with client system setup, and contributes to departmental and customer-driven infrastructure growth. Strong customer service, analytical abilities, Excel proficiency, and the ability to lead and improve operational workflows are essential. Account Manager IWorking directly with clients to assist and facilitate with day-to-day operationsBecome an expert on client specific accounts and their business needsUnderstands onboarding through account maturityAssists in expanding customers sales channelBuild operational relationships with current customersHigh Volume of data entryProcessing BOLs and associated paperworkWork daily to evaluate and resolve shipment discrepanciesPlanning and booking freight shipmentsHelp to educate and guide warehouse workers on operational processesLearn new and expand on current SOPsImplements new concepts to strengthen operationsReview transaction pricing based on rate tariffsReview and analyzes transactional based reportsInvoice clients on a cycled basisTrain and oversee Operation Agents dailyManages CS team members who assist with daily operations and customer experienceAccount Manager IIAll duties and responsibilities listed under the Account Manager I role as well as the following:Train employees in CGMP & OSHA RegulationsBuild operational relationships with customersBuild, manage, maintain new reporting, process, and functions to strengthen the understanding and operation of customersClient based system setupunderstanding of client setup process across all platforms and the knowledge of workflow effectsWork with management to add or adopt new ideas, people, or systems designed to enhance the customer experience.Drive infrastructure growth from a customer base and department base.Begin to develop entry level understanding of management principlesQualificationsHigh level of customer serviceSelf-Starter with attention to detailAnalyze and manipulate large amounts of dataAbility to learn, adapt, and thrive under pressureProven organizational and time management skillsUnderstanding of quality assuranceExperience & EducationAccount Manager IPrevious experience working with a WMS and the interactive equipmentUnderstands fulfillment and distribution modelsProficient in Microsoft Office Strong knowledge of Excel tables and formulas EducationsHigh School or equivalent ( 1 year experience )Associates Degree - no experienceEntry Level0-3 years' experienceAccount Manager IIMust possess the Experience & Education associated with Account Manager I in addition to the following:Previous experience working with a WMS and the interactive equipmentUnderstands fulfillment and distribution modelsProficient in Microsoft Office Strong knowledge of Excel tables and formulas EducationHigh School or equivalent - 2 - 3 years experienceAssociates Degree - 1 year experienceBachelor's Degree - no experienceMid-Entry Level2-5 years' experiencePhysical Requirements (ADA Compliance)Ability to remain stationary at a desk for extended periods, frequently operating a computer, telephone, and other standard office equipment. Ability to occasionally move about the office to access files, office machinery, or attend meetings; may need to transport parcels or packages up to 10-20 pounds occasionally. Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Ability to observe details on documents and screens, requiring normal or corrected vision for reading and data entry. Reasonable accommodations will be provided to enable qualified individuals with disabilities to perform essential job functions in accordance with the Americans with Disabilities Act. Equal Employment Opportunity StatementArgents is an equal opportunity employer and complies with all applicable federal, state, and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable federal, state, or local law.At-Will EmploymentEmployment with Argents Express Group is at-will unless otherwise specified in a written agreement.Background ChecksEmployment is contingent upon successful completion of the TSA's Security Threat Assessment.How to ApplyQualified candidates should submit their resume and a brief cover letter detailing relevant experience.We thank all applicants for their interest; however, only those selected for an interview will be contacted.Benefits:401(k)401(k) matchingDental insuranceVision InsuranceHealth insuranceHealth savings accountLife insurancePaid time offTuition reimbursementCompensation details: 0 Yearly SalaryPI6608e8843cb8-8936