Account Representative at Firstsource

Account Representative - Full-TimeCompany:Firstsource AdvantageLocation:Colorado Springs, COPay:$19.00/hourStart Date: Monday, January 12thSchedule:Training:Monday to Friday, 11:00AM-8PMWork Hours:Monday to Friday, 11:00AM-8:00PMAbout the Opportunity:Are you ready to grow your career while making a real impact? Firstsource Advantage is seeking motivated and customer-focused individuals to join our team asAccount Representatives(Collections). This is more than just a job - it's a chance to build a stable, rewarding career in a supportive and fast-paced environment.What You'll Do:Engage with customers to understand their financial situations and recommend appropriate payment solutionsHandle inbound and outbound calls professionally and empatheticallyWork with compliance in mind by following federal and state regulationsMeet performance goals related to call quality, resolutions, and collections metricsWhat We're Looking For:High school diploma or GED requiredAt least 6 months of customer service or sales experienceStable work history and a professional demeanorStrong communication, problem-solving, and computer skillsAbility to manage confidential information with care and discretionReliable, self-motivated, and goal-orientedWhy Join Firstsource?Career Advancement:We promote from within and support your growthMeaningful Work:Help customers take control of their financial futureTeam-Oriented Culture:Be part of a collaborative and supportive teamSkill Development:Learn and grow with hands-on experience in collections and customer serviceBenefits (Eligible After 90 Days):Medical, Dental, and Vision Insurance401(k) Retirement Plan with matchingPaid TrainingMonthly Incentives and Recognition ProgramsPTO & Sick LeaveTake the Next Step in Your CareerApply today to join Firstsource Advantage and start building a future you're proud of....The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.