Account Representative - State Farm Agent Team Member at James Tate - State Farm Agent

Account Representative - State Farm Agent Team Member

James Tate - State Farm Agent, a leader in the insurance industry, is actively seeking talented and bilingual individuals to join our team. If you are fluent in both Spanish & English, and passionate about providing exceptional service, we invite you to contribute your skills to a company that values diversity and inclusivity.

As a Account Representative - State Farm Agent Team Member, you will be a crucial link between our company and our diverse client base. Your primary responsibilities will include:

• Engaging with customers through various channels, including phone, email, and chat.
• Providing friendly and efficient assistance with policy inquiries, updates, and claims.
• Utilizing digital tools and platforms to connect with a younger demographic.
• Collaborating with a dynamic team to ensure timely and effective issue resolution.
• Proactively identifying opportunities to enhance customer satisfaction.

Excellent communication skills, both written and verbal in Spanish and English.

Tech-savvy with a familiarity with digital communication tools.

Customer-oriented mindset with a strong desire to exceed expectations.

Ability to adapt to a fast-paced, evolving work environment.

Previous customer service experience is a plus, but not required.

High school diploma or equivalent; college degree is a plus.

A positive and proactive attitude towards learning and growth.

Familiarity with social media platforms and digital communication tools.

Ability to work in a collaborative team setting.

Willingness to obtain relevant insurance licenses (training will be provided).

Compensation: $45,000.00 - $60,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Bellwood, IL and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.