Account Resolution Coordinator at Staffmark Group

Elevate Every Interaction - Become Our Account Resolution CoordinatorIf you're skilled at navigating conversations, solving problems, and keeping detailed records, this opportunity allows you to build a rewarding career in account servicing and financial support. A highly reputable financial organization in Geneseo, NY, is seeking an Account Resolution Coordinator to assist with past-due account outreach, repayment discussions, and accurate documentation. This role is ideal for someone who values structure, professionalism, and a steady in-office work environment.Please note, this is an in-office position. Candidates MUST be within commuting distance of Geneseo, NY. Hours & PayPay: $17.20-$17.75 per hour + monthly bonus opportunitiesTraining Schedule:Monday-Thursday: 8:00 AM-5:00 PMFriday: 8:00 AM-4:30 PMPost-Training Flexible Schedule:Monday-Thursday: 8:00 AM-9:00 PMFriday: 8:00 AM-7:00 PMChoose an 8-hour shift within these timeframesOne evening shift (until 9 PM) is required weeklyEmployment Type: Temp-to-hire, on-site only BenefitsAs a Staffmark employee, you'll have access to weekly pay, medical, dental, and vision insurance, life insurance, 401(k), short-term disability, employee discounts, and complimentary staffing support. Upon permanent hire, the partner company will provide a robust benefits package to support your long-term success and well-being. Daily TasksReach out to individuals with delinquent accounts to discuss repayment optionsManage inbound and outbound calls with professionalism and accuracyConduct skip-tracing to secure updated contact or employment informationNegotiate payment arrangements or escalate complex cases appropriatelyDocument all communication thoroughly and follow scripts preciselyVerify data for special account circumstances, including bankruptcy or disabilityMaintain compliance with federal/state regulations and internal policiesPerform additional tasks as assigned RequirementsHigh school diploma or GEDMinimum 1 year of collections experienceStrong communication, reading, and typing skillsFamiliarity with office software and computer systemsExcellent attention to detail and organizationAbility to follow structured procedures independentlyMust be within commuting distance of Geneseo, NY (in-office requirement) Ready to Build a Career in Account Resolution?If you're motivated, detail-oriented, and ready to excel in a supportive and structured environment, we encourage you to take the next step. Click Apply Now to begin your application! The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About UsAt Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.