Account Resolution Coordinator at Omaha Housing Authority

Join our Team at the Omaha Housing Authority!Are you passionate about making a real difference in the communityDo you thrive in a collaborative and supportive environment he Omaha Housing Authority (OHA) is looking for a dynamic finance professional to assist our residents and help us fulfill our mission of providing safe and affordable housing.About UsFounded in 1935 the Omaha Housing Authority is a nonprofit government agency committed to enhancing the quality of life for low and moderate-income individuals. With over 2700 public housing units and up to 4300 Housing Choice (Section 8) Vouchers we work diligently to ensure our residents have access to safe sanitary and affordable housing.Our Core ValuesTeamwork: We work together to achieve our goals.Welcoming: We create a supportive and inclusive environment.Actively Listen: We focus clarify and communicate next steps.We Build Trust:We do what we say we will do and assume good intent.Diverse Inclusive & Equitable: We embrace all identities and backgrounds.De-Escalation: We manage conflicts calmly and effectively.Exceptional: We strive for excellence in all we do.Self-Care: We believe in the well-being of our team and ourselves.Share Power: We empower each other and our community.Why Work with UsWe offer a comprehensive benefits package that includes:17 paid holidays including your birthday a floating holiday and a self-care day12 days of vacation and 12 days of sick leave per yearMedical dental and vision benefits start the 1st of the month following date of hireLife Insurance Health & Dependent Care FSA Allstate Voluntary Insurance and Pet Insurance401(a) retirement plan with a 5.5% match and 457 compensation planSalary Range$41108 - $57400Position SummaryServe as the primary point of contact for tenants and landlords to resolve outstanding account balances. Responsibilities include initiating communication to recover debts negotiating repayment agreements ensure compliance with all applicable laws and regulations. This role requires a strong sense of urgency exceptional customer service skills attention to detail and the ability to collaborate with team members to navigate new processes and procedures. The Account Resolution Coordinator will balance persistence with empathy helping stakeholders resolve their financial obligations while maintaining a professional and respectful approach.Essential FunctionsContact tenants & landlords by phone email or mail to collect overdue payments.Recoup overpayments to landlords.Negotiate repayment plans that are realistic and compliant with company policies.Educate tenants on payment options and account status.Document all interactions accurately in the companys system daily.Follow up consistently to ensure timely resolution of delinquent accounts and repayment agreements.Escalate accounts to supervisors or legal teams when necessary.Comply with FDCPA (Fair Debt Collection Practices Act) and other consumer protection laws.Work closely with Senior Leadership to streamline & improve the accounts receivable process and eliminate overpayments to landlords.Identify & implement accounts receivable and collections process KPIs benchmarks & standard procedures.Propose implement document and maintain payment & accounts receivable related internal controls.Works interactively and proactively with all OHA departments property management HUD and other outside agencies.Additional Responsibilities May assist with special projects. May be required to work weekend and evening hours.May maintain a set of books for related organizations.May provide training for OHA staff as directed.Other duties as assigned. QualificationsHigh School graduate Associates Degree in a related field is preferred.Three years experience in consumer collections or customer service is strongly preferred.Strong communication skills with the ability to handle sensitive conversations professionally and privately.Negotiation and problem-solving logic to reach workable payment solutions.Knowledge of FDCPA regulations and ethical collection practices.High degree of organization skills time management and prioritization skills.Ability to read and interpret HUD government documents and program descriptions for Housing Choice Vouchers Public Housing Affordable Housing Tax Credit Financing programs and OHA procedures and policies. Ability to communicate in a positive professional and effective manner while adhering to the OHA Policies and Procedures.May require working in a standing or seated position for continuous periods of time.Ability to accomplish the duties described through use of appropriate computer and general office equipment.Working ConditionsWork is performed in an office setting amid normal conditions of dust odors fumes and noises and involves considerable public contact. Abilities:Ability to sit stand and walk up to 100% of the time; and reach stoop squat push pull and type up to 25% of the time.Ability to move objects weighing up to ten (10) pounds up to 33% of the time.The noise level in the work environment is usually moderate.Equipment Operation(Any one position may not use all of the tools and equipment listed nor do the listed examples comprise all of the tools and equipment that may be used in positions allocated to this classification)ComputerTelephoneCopierCalculatorFacsimile MachineOHA is Committed to Equal OpportunityOmaha Housing Authority is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristics protected by federal state or local laws. Omaha Housing Authority is actively seeking diverse candidates and affirming of all identities.If you need a reasonable accommodation to complete the online application or have a question about your application please contact the Human Resource Department at Required Experience:IC Key Skills Time Management,Marketing,Microsoft Office,Public Relations,Customer Service,Microsoft Outlook,Microsoft Word,Account Management,Microsoft Powerpoint,Microsoft Excel,Social Media Management,Sales Support Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 41108 - 57400