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Account Solution Engineer - Department of War (All Levels) at Salesforce
JOB DESCRIPTION
Salesforce Solution Engineer
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.
About The Team
Salesforce's Public Sector business unit delivers PaaS and SaaS solutions to the U.S. Department of Warbuilt to meet DoW Impact Level authorization requirements. We help warfighters and program offices modernize operations, accelerate mission outcomes, and put AI to work at the tactical and enterprise level.
The Role
We need an SE who can operate across both sides of the DoW ecosystemengaging directly with military program offices and acquisition teams on one end, and defense contractors on the other. You'll be the technical quarterback on complex DoW pursuits: running discovery, architecting cloud solutions, building POCs, and eliminating technical barriers to adoption. Agentic AI is now a core part of our platform storyyou need to be able to build with it, not just talk about it.
What You'll Do
- Engage directly with DoW customers (combatant commands, military services, defense agencies) to understand mission requirements, program constraints, and technical environment
- Map requirements to the Salesforce portfolio: Sales Cloud, Service Cloud, MuleSoft, Tableau, Agentforce, Data360, and Government Cloud Plus Defense
- Design, build, and deliver tailored demos and proof-of-concept solutions for DoW use casesHR, logistics, sustainment, case/investigation management, acquisition lifecycle, program management, and workforce operations
- Architect and prototype Agentforce solutions for DoW environmentsincluding agentic workflow design, grounding/RAG patterns for controlled unclassified data, prompt governance, and production readiness considerations for mission-critical deployments
- Clearly articulate Salesforce's security and compliance posture DoW IL2/IL4/IL5 authorizations, data sovereignty, and cloud security architectureto technical evaluators, ISSOs, and program offices
- Support RFI/RFP responses by contributing technical content, demo scenarios, and architecture documentation
- Partner with Account Executives, Capture Managers, and Customer Success in a team-selling environment to support pipeline and pursuit strategy
- Build reusable POC assets, playbooks, and best-practice guides to scale delivery across the DoW customer base
- Feed Voice of the Customer insights back to Salesforce Product and inform messaging plays with Product Marketing
What You Bring Required
- 7+ years of experience as a Solution or Sales Engineer for a CRM, enterprise SaaS, or mission IT companywith DoW or defense contractor customers strongly preferred
- Hands-on Agentforce, Data Cloud, and Salesforce Platform builder: able to prototype agentic workflows, automation, and data pipelines from scratch
- Practical AI fluency: working knowledge of LLMs, RAG/grounding, agentic system design, and production behaviorincluding safety, reliability, and governance considerations relevant to DoW operational environments
- Deep discovery and MVP scoping: able to run technical and business discovery, define agentic use cases, set measurable success criteria, and produce a feasible architecture and activation plan
- Familiarity with DoW compliance frameworks
- Strong written, verbal, and whiteboard communication skillsable to engage from developer to C-suite, and from technical evaluator to COTR
- Ability to work cross-functionally in a fast-paced, team-selling environment managing multiple pursuits simultaneously
- U.S. citizenship required; ability to obtain a DoW security clearance preferred
- Ability to travel domestically, including to military installations and industry events
Preferred
- Salesforce certifications: Administrator, Sales Cloud, Service Cloud, Platform Developer, or Public Sector Solutions
- Experience with Apex, Lightning Web Components, or equivalent engineering background; comfort with SQL and/or Python
- Experience with agentic engineering tooling (Cursor, Claude Code, Agentforce Vibes, or similar)
- Familiarity with GovCloud, AWS GovCloud, or Azure Government environments
Education B.S. in Computer Science, Software Engineering, MIS, required.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what's possible for yourself, for AI, and the world.