Account Specialist - Customer Service at Rize Home

The Account Specialist is responsible for providing effective, world-class, customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with tam members within the customer service department. This position will take a proactive approach to service and relationship building with customers.

Primary Responsibilities

1. Proactively correspond with customers to confirm satisfactory order completion.
2. Coordinate review of customer inquiries with appropriate internal departments.
3. Process the opening of new accounts and re-establishment of inactive accounts.
4. Complete account maintenance steps.
5. Establish supportive, trusting relationships with sales representatives and retailers in assigned region.
6. Monitor inventory reports to establish realistic timeframes for customers.
7. Provide timely feedback to the company regarding service failures and/or customer complaints.
8. Consistent follow-up on key accounts and as needed on customer issues to ensure resolution.
9. Facilitate customer inquiries or issues with appropriate internal departments, including working with finance to resolve outstanding payment/credit issues.
10. Stay up to date and knowledgeable with the company product line.
11. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to further enhance the customer experience.
12. Maintain positive customer interactions and relationships.
13. Assist with special projects and perform other duties as assigned.

Competencies:

• Customer/Client Focus
• Problem Solving/Analysis
• Time Management
• Detail Oriented and Highly Organized
• Communication Proficiency

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