Account Specialist at George Mason University

Department: Fiscal ServicesClassification: Admin Office Specialist 3Job Category:Classified StaffJob Type:Full-time (1.0 FTE 40 hrs/wk)Location: Fairfax VAWorkplace Type:Hybrid EligibleSponsorship Eligibility:Not eligible for visa sponsorshipPay Band:03Salary:Starting at $54k commensurate with education and experienceCriminal Background Check:YesFinancial Background Check: YesAbout the Department:Our mission is to provide exceptional customer service to George Mason University faculty staff students and vendors with readily accessible information on all expenditure rules and regulations for the Commonwealth of Virginia as well as the University. Process vendor payments in a timely accurate and professional manner while adhering to the Commonwealth of Virginia and the institutional expenditure standards.About the Position:The Account Specialist provides customer service and responds courteously quickly and accurately to clients inquiries and requests for information adjustments exemptions waivers refunds and financial aid disbursements.Responsibilities:Form intake and processingAssists with processing incoming correspondence forms and reports - to include but not limited to: REA Stop Payments Tuition Exception Refund Requests Exemptions Adjustments; andAssists with daily mail including payments return mail and return/reissued checks.Report review and processingCompletes daily review of controls reports such as Application of Payments Refund Receivable FA Returns XX address report; andPerforms periodic review of other required areas such as Title IV Stale Checks Credit Balance Report Unclaimed Property.Customer ServiceResponsible for providing complete customer service related to account inquiries including responding to Salesforce cases answering incoming calls and assisting walk-ins;Communicates the financial policies and procedures of the university to students parents agencies and all George Mason staff; andMakes recommendations for resolution of problems within given guidelines.Cross training and other dutiesAssists other Student Accounts Office staff with account maintenance collections and other tasks as assigned;Performs collection efforts via telephone and email focusing on at risk accounts prior to the start of the formal collection process;Assists students with past due accounts and counsels them on steps to resolve past due accounts; andDisplays initiative and seeks additional responsibility and training opportunities.Required Qualifications:Demonstrated experience in a customer service environment;2-3 years of experience in a business office setting processing a large volume of transactions;Demonstrated ability to analyze accounts;Excellent written and verbal communication abilities;Proven organizational abilities to manage multiple tasks simultaneously;Demonstrated ability to enter large amounts of data into computer systems accurately and timely; andDemonstrated attention to detail.Preferred Qualifications:Associates degree in related fieldInstructions to Applicants:For full consideration applicants must apply forAccount Specialist at and submit the online application to include three professional references with contact information and provide a Resume for review.Posting Open Date:November 20 2025For Full Consideration Apply by:December 8 2025Open Until Filled:YesRequired Experience:IC Key Skills Sales Experience,Crane,Customer Service,Communication skills,Heavy Equipment Operation,Microsoft Word,Case Management,OSHA,Team Management,Catheterization,Microsoft Outlook Calendar,EHS Employment Type : Full-Time Experience: years Vacancy: 1