Account Support Specialist at Aston Carter

Applicant Success Manager

As an Applicant Success Manager, you will play a pivotal role in fostering relationships with potential partners, guiding them through the application process, and ensuring a seamless onboarding experience. You will be responsible for managing leads, providing excellent customer service, and collaborating with internal teams to meet program requirements.

Responsibilities:

• Conduct warm calls to prospective partners who have expressed interest in the program.
• Manage and prioritize leads to ensure timely follow-up and engagement.
• Send application materials and guide applicants through the submission process.
• Serve as the primary point of contact for applicants, answering questions and providing clear, helpful guidance.
• Assist applicants in navigating each stage of the funnel, from initial interest to becoming an active delivery partner.
• Request and collect necessary documentation for vetting and onboarding.
• Collaborate with internal teams to ensure applicants meet all requirements and deadlines.

Essential Skills:

• Sales support
• Account management
• Customer service
• Customer support
• Sales
• Experience with Salesforce
• 2+ years in an Account Management, Sales Support, or Customer Success role

Additional Skills & Qualifications:

• Excellent communication and interpersonal skills, with a customer-first mindset.
• Strong organizational skills and attention to detail.
• Ability to manage multiple leads and tasks simultaneously.
• Comfortable with CRM tools and lead tracking systems.
• Prior experience in customer success, account management, or onboarding is a plus.

Work Environment:

This is a fully remote position with a schedule of four 10-hour days. Shifts are from Sunday to Wednesday with available hours from 9am-7:30pm PST.

Job Type & Location:

This is a Contract position based out of Austin, TX.

Pay and Benefits:

The pay range for this position is $26.50 - $26.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully remote position.

Application Deadline:

This position is anticipated to close on Apr 3, 2026.