Account - Technical Support Specialist at Electrolux Professional

Account - Technical Support Specialist

At Electrolux Professional Group we hire to meet needs beyond tomorrow

UNLOCK YOUR POTENTIAL

At Electrolux Professional Group, we believe potential powers progress. We're not searching for perfectionwe're looking for people with the right mindset. If you're curious, resilient, and ready to grow, you'll find the space to lead, innovate, and together with us Meet the needs beyond tomorrow.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Serve as a primary contact for assigned accounts, supporting ongoing customer satisfaction.

Communicate professionally and effectively through email, phone, and additional communication channels.

Support inbound call needs in a call-center environment when required.

Conduct initial troubleshooting and escalate more complex technical issues appropriately.

Dispatch service calls and coordinate with service technicians to promote timely resolution.

Monitor and maintain service tickets, ensuring accurate documentation and follow-up.

Collaborate with cross-functional teams to address customer needs and ensure issue resolution.

Provide updates and reporting to management regarding account status and service-related performance metrics.

Qualifications

WHAT'S NEEDED FOR YOU TO THRIVE

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Strong organizational and time-management skills with the ability to prioritize multiple tasks.

Effective written and verbal communication skills that support clear and inclusive interactions.

Customer-focused approach with a professional and respectful demeanor.

Ability to perform basic troubleshooting and a willingness to learn new tools and technologies.

Proficiency with Microsoft Office and Excel.

Multilingual skills, including Spanish, are welcomed but not required.

EDUCATION AND EXPERIENCE:

High school diploma or equivalent required; an associate or bachelor's degree is preferred.

12 years of experience in account management, customer service, or technical support.

OUR CULTURE IN 4 WORDS

Be Customer Obsessed. Build Trust. Be Bold. Act Sustainably.

(We're building it every day and we'd love your help.)

WHAT'S IN IT FOR YOU

Trust, ownership, and the opportunity to grow

Be part of a company grounded in customer focus, sustainability leadership, innovation, and social impact. We aim to Meet Needs Beyond Tomorrow

The possibility to work hybrid and build a flexible worklife balance

Be part of an industry shift that makes a difference in how people live, cook, clean, care, and serve

Plus: country-specific perks and benefits designed to support your well-being.