Accounting Clerk DoubleTree Suites Austin at Hilton

An Accounting Clerk is responsible for responding to guest inquiries resolving guest billing disputes performing month-end duties and preparing daily receivables in the hotels continuing effort to deliver outstanding guest service and financial profitability.What will I be doingAs an Accounting Clerk you would be responsible for responding to guest inquiries resolving guest billing disputes performing month-end duties and preparing daily receivables in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:Responsible for posting charges invoicing as required by account type processing certain accounts such as parking contract rooms.Responsible for processing advance deposits refunds on cancels posting daily deposit and other payments including wires and payment reports.Responsible for handling all questions and concerns related tocharges conduct thorough research to develop the most effective solution and negotiate results.Process adjusting entries to update or correct guest billing questions and disputes.Assist in resolving outstanding balances with direct bill and collections accounts gathering the appropriate backup needed.Receive and maintain credit applications. High degree of data input and organizing daily paperwork.Verify and maintain high balance reports.Works with Sales/Events and clients to ensure billing timeliness and accuracy.Assist in implementing Accounts Receivable policies and procedures maintaining compliance with company polices and standards.Weekly review and documentation of Accounts Receivable Aged BalancesPosition will also assist in monthly cash audits journal entries and Accounts Payable/Receivable functions. Strong interpersonal skills working with multiple departments.Ability to access and accurately input information into computers. Strong knowledge of Excel Word and Outlook.Strong communication skills between guest team members and management.Knowledge of Accounting principles.Must have ability to work under tight deadlines.Ability to effectively deal with guest concerns and team members in a friendly and positive manner.Additional job duties and projects as assigned or requested.OnQ experience a plustact guests via telephone complete telephone request forms and send correspondence/folios to guests (e-mail facsimile mail etc.)EOE/AA/Disabled/VeteransWhat are we looking forSince being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:Hospitality - Were passionate about delivering exceptional guest experiences. Integrity - We do the right thing all the time. Leadership - Were leaders in our industry and in our communities. Teamwork - Were team players in everything we do. Ownership - Were the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition we look for the demonstration of the following key attributes:Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for HiltonHilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! Key Skills Invoicing,Inventory Control,Data Entry,Customer Service,Vendor Management,Accounting & Finance,Recounciling,General Ledger Accounting,Mathematics,Microsoft Excel,Reporting,Financial statement,Inventory Management,ACCA,Bookkeeping Employment Type : Full-Time Department / Functional Area: Accounting Experience: years Vacancy: 1