Accounting Helpdesk Specialist at Auto Wares Group

Job Details Experienced Auto Wares Grand Rapids - Grand Rapids MI 2 Year DegreeDescription Auto-Wares is a group of companies in the automotive parts aftermarket business. We are a distribution company headquartered in Grand Rapids Michigan. Auto-Wares has been providing the complete parts needs for service dealers and the motoring public since 1976.We are looking for a Full Time Accounting Helpdesk Representative. This position would be for General Accounting Accounts Payable and backup Accounts Receivable Helpdesk.This is heavily a customer service position with emphasis in accounting. If you love talking to people are good at data entry using the system setting up systems for routing and doing the work for you then this may be right for you. Must be a people person you will be dealing with people all day long. Must have excellent Organization and Excel skills.Responsibilities including but not limited to:Work in Zendesk with the Customer Service Help Desk team. The position is responsible for assigning any Accounting Help Desk ticket to the correct accountant and resolve as many Helpdesk tickets as possible by doing some of the following:Reconcile AP statementsRequest missing invoicesSupply Proof of PaymentsRespond to vendors with payment details or anticipated payment datesFill out Vendor ApplicationsFill out Supplier ApplicationsGather all information to set up new vendorsConfirm and update Vendor banking informationUpdate vendor addresses/informationGather more information on often vague Help Desk ticketsWork with Help Desk team to enhance the Help Desk Ticket process and build a Help Desk Accounting template to integrate into Ctrl S in CounterworksRoute all General Accounting AP and AR Help Desk tickets to the appropriate person to resolveKeep the Accounting Help Desk Wiki updatedHelp manage General Accounting emails AWGOCAP AWGOCARHelp answer store questions on P&L ReviewsLog On-Hold vendors in Teamwork and manage the projectMaintain the Credit Drawer on Teamwork Maintain Yooz vendor and user adminMaintain GP GL account maintenanceMaintain GP Vendor maintenanceUpdate month end files (AR GP LIFO etc.) Additional tasks assignedQualifications 3-5 years customer service experience (Accounting experience plus)Expert Excel skillsAdapts well to changeDependable and punctualWork well under pressureStrong customer service skills and good phone skills including effective communication skillsAnalytical person Good organizational skillsCheerful outlookMulti-taskerCollaborativeRequired Experience:Senior IC Key Skills Account Payable,Invoicing,Journal Entry,Data Entry,Accounting & Finance,Tax Returns,QuickBooks,General Ledger Accounting,Microsoft Excel,Reporting,Payroll,Financial statement,Account Receivable,ACCA,CPA Employment Type : Unclear Experience: years Vacancy: 1