Accounting Specialist at City of West Allis

Description Join Our Team as an Accounting Specialist for the Water DivisionMake a difference in the West Allis community-where precision meets public service.Are you detail-driven, tech-savvy, and passionate about helping people? The West Allis Municipal Water Utility is looking for an Accounting Specialist to take the lead on utility billing, financial support, and customer service. This is a hybrid role that blends numbers, systems, and people-perfect for someone who thrives on variety and values accuracy.What You'll Do:Own the Billing Process: Ensure timely, accurate billing for water, sewer, storm water, and waste services.Be the System Pro: Manage and troubleshoot the utility billing system, review meter data, and resolve discrepancies.Support Our Customers: Answer questions, explain billing and regulations, and handle sensitive issues with care.Keep the Books in Order: Enter invoices, run reports, and maintain clean, accurate financial records.Lead Collections: Set up payment plans, send notices, and manage delinquent accounts with professionalism.Coordinate Operations: Schedule service appointments, create work orders, and issue permits to contractors.Additional Key Responsibilities:Accurately prepare, review, and bill over 19,000 utility accounts in compliance with PSC regulations, including meter reading dates, billing cycles, penalties, and adjustments..Analyze reports to identify accounts that fall outside PSC parameters, send appropriate customer notifications, and create work orders for the meter shop as needed.Review customer accounts prior to monthly billing to ensure accuracy of charges.Enter vendor invoices into CentralSquare or DocuWare for payment and send invoices to vendors for tower contracts. What You Bring:A sharp eye for detail and a love for organization.Friendly, clear communication-especially when things get tricky.Confidence using Microsoft Office (Word, Excel, Outlook).Willingness to learn new systems and tools quickly.A team-first attitude and a commitment to public service.What We Look For:The ideal candidate will embody the following:Accountable - Dependable, consistent, and effective; follows policies and uses resources wisely.Driven - Goal-oriented, creative, and motivated to succeed; sets and pursues high standards.Dedicated - Customer-focused, service-minded, and culturally competent.Integrity - Honest, ethical, and trustworthy; leads by example.Technical - Skilled in their area of expertise and eager to grow; embraces technology and cross-functional learning.United - A team player with emotional intelligence, strong communication skills, and a positive attitude.Progressive - Innovative, strategic, and open to change; always looking for ways to improve.As you take care of our city, we'll take care of you!We offer valuable benefits, including medical and fully paid dental coverage, generous time off starting at 25 days a year, a contributory dual pension system, and opportunities for training and advancement. You CAN love your job; let us show you HOWEmployee Benefits 5% Bump in pay for residents of West Allis Medical - The City covers 88% of the premium of the HRA plan FREE dental insurance FREE life insurance FREE long-term Disability Participate in Wisconsin's Retirement Fund, with the city contributing 6% annually. Holiday Pay (up to 9 days) Paid time off (up to 25 days annually to start) Paid Training - We Invest in Our Employees! Opportunities for advancement Annual salary increases Student Loan Repayment Program Tuition Reimbursement Educational Bonuses - just for completing a certification/training done on the city's time! Federal Loan Forgiveness Paid Employee Recognition Programs Employee Wellness Program Employee Assistance Program Pet Insurance Employee Happy HourAnd more....