ACRI - Service Manager at C. F. Acri & Son

CF Acri is growing - and we're looking for a high-impact Service Manager to lead, scale, and modernize our Plumbing & HVAC service division. This is not a maintenance role. This is a leadership position for someone who wants to build something, drive performance, and take ownership of a critical part of our business.

What You'll Do:

• Lead and develop a team of service technicians - coaching, accountability, and performance management.
• Own the service department P&L mindset - drive revenue, efficiency, and profitability.
• Manage and optimize the dispatch board to maximize technician productivity and customer response times.
• Estimate service and small project work with accuracy and confidence.
• Implement and improve systems, processes, and use of technology (dispatch software, CRM, etc.).
• Identify and pursue opportunities to grow service revenue and customer relationships.
• Maintain high standards of customer experience and job quality.

Why CF Acri:

• Established, respected company with deep roots and strong reputation.
• Opportunity to build and shape the service department your way.
• Leadership that values initiative, ideas, and growth.
• Competitive compensation + performance-based upside.
• Employee Stock Ownership Plan (ESOP) - giving you a real stake in the company's success and long-term value.
• Long-term career path with real influence on company direction.

The Bottom Line:

If you're looking for a role where you can lead a team, grow a department, and think like an owner, we want to talk.

What We're Looking For:

• Strong background in plumbing and HVAC service operations.
• Proven people leadership experience - you can lead, not just manage.
• Experience with estimating service or light commercial work.
• Comfortable with technology and software systems (or eager to adopt them quickly).
• Highly organized with the ability to manage a fast-moving dispatch environment.
• Entrepreneurial mindset - you think like an owner, not an employee.
• Driven, accountable, and solutions oriented.
• Valid PA Drivers License and reliable, insured transportation are required.

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