ADA Administrative Assistant at University of Florida

Classification Title:Administrative Assistant IIClassification Minimum Requirements:High school diploma or equivalent and four years of appropriate experience or an equivalent combination of education and experience.Job Description:Case Intake Triage and SupportServes as the first point of contact answering phone inquiries and providing basic guidance on the ADA accommodations process;Triages incoming requests and directs individuals to the appropriate resource;Coordinates appointment scheduling for employee intake meetings case reviews and follow-up sessions with the ADA Coordinator and/or ADA Case Manager and applicable college/unit staff;Provides status updates to employees and communicates required next steps in the process;Maintains strict confidentiality and professionalism in all interactions.Compliance Documentation & Data ManagementMaintains accurate case files logs and compliance calendars in the ADA case management database;Coordinates DocuSign distribution for accommodation plans ensuring all signatures are collected and follow up as required;Conducts administrative compliance reviews to verify forms and submissions are complete;Pulls case reports to identify employees requiring attention and notifies the ADA Coordinator and/or ADA Case Managers of follow-up needs;Assists with updating master records (i.e. spreadsheets) and preparing compliance reports.Program Operations & CommunicationAssists with drafting routine communications tracking metrics and preparing outreach materials;Supports documentation needed for internal review audits and compliance committees;Updates scheduling trackers and meeting documentation for the ADA Program.Workflow Coordinator & EfficiencyMonitors case progression timelines and alerts the ADA team to bottlenecks or delays;Recommends improvements to scheduling recordkeeping and intake workflows;Supports standardization of ADA communication templates and process tools.Expected Salary:Commensurate with education and experienceRequired Qualifications:High school diploma or equivalent and four years of appropriate experience or an equivalent combination of education and experience.Preferred:Experience working in a compliance program higher education environment HR or healthcare settingCustomer service experience especially in confidential services or intake rolesProficient in Microsoft Office Suite especially Excel and Word.Demonstrated experience with data management and report buildingFamiliarity with Maxient or other case management softwareKnowledge of ADA and accommodation processesSpecial Instructions to Applicants:In order to be considered application resume and cover letter must be submitted by 11:55 p.m. (ET) of the posting end date.This position is eligible for Veterans preference. If you are claiming Veterans preference please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veterans Preference Pagefor more specific information.Health Assessment Required:No Key Skills Generator,Accomodation,Football,Advertising,Architectural Design Employment Type : Full-Time Experience: years Vacancy: 1