Admin 2 at Wayfair

Admin 2 (Senior Warehouse Administrator)

Location: Romeoville, IL | Department: Warehouse Operations | Job Type: Full-time | Pay: $24.00 - $25.50

About the Role: Your Impact

The Admin 2 role is a critical and multifaceted administrative position responsible for coordinating complex warehouse logistics, managing data integrity, and providing essential support to both Operations and Talent Management (HR) teams. You will be key in maintaining efficient operational flow, managing transport documentation, resolving systemic issues, and actively supporting the employee experience, ensuring compliance and accurate reporting across all departments.

What You'll Do (Core Responsibilities)

This role combines advanced administrative duties across three core areas:

I. Logistics Coordination & Yard Management

• Gate in and out all incoming (truckload, LTL, shuttle) and outgoing shipments, including all returns shipments.
• Physically check in and out all trailers entering/exiting the yard, logging trailer status and details (e.g., trailer number, seal number).
• Plan and communicate trailer movements within the yard to switchers, dock managers, and transportation planners.
• Complete daily yard checks and reconcile them with yard inventory records.
• Schedule appointments for all incoming and outgoing shipments.
• Arrive and/or dispatch loads into warehouse, transportation, and yard management systems.
• Close out trailers in a timely manner to meet cut times (MUB).

II. Data Integrity, Auditing & Issue Resolution

• Perform extensive data entry into various business systems, complete tickets, and conduct audits.
• Gather data to compile productivity and operational reports for warehouse management, auditing them for content and accuracy.
• Run regular reports, such as aging reports and unavailable inventory reports.
• Manage vendor contacts, including verifying ETAs and appointments, and resolving any communication errors.
• Escalate issues to appropriate internal communication channels (e.g., Slack) and keep the Inbound team updated on any time discrepancies.
• Answer tickets for inbound and outbound operations, and initiate tickets for units staged in exception areas.

III. HR & General Administrative Support

• Maintain a close working relationship with Talent Management (HR), providing support as directed.
• Assist with timekeeping activities, including entering/adjusting data and schedules, creating and auditing reports, and managing points systems.
• Assist with new hire onboarding activities, including creating packets, performing data entry, and supporting new hire orientation.
• Manage safety logs and reports, and actively participate on the safety committee.
• Assist with planning and executing employee engagement and wellness activities.
• Provide general office support, including filing, creating purchase orders (POs), ordering supplies, and managing mail.

What You'll Need (Minimum Requirements)

Technology & Data Skills:

• Excellent MS Office skills, particularly Outlook and Excel (including logic, data functions, pivot tables, macros, and VBA).
• Ability to learn new systems quickly.
• Previous experience with ticketing systems is preferred.

Communication & Reasoning:

• Excellent communication skills and the ability to communicate clearly in English (verbal and written).
• Ability to read, analyze, and interpret complex documents in English.
• Demonstrated ability to multitask, prioritize tasks frequently, and provide a high level of detail.

Experience (Preferred):

• High School diploma or equivalent.
• Previous experience within a warehouse, logistics, distribution, or related environment.
• Previous involvement with event planning is a plus.

Work Environment:

• Ability to work in both an office and a warehouse environment.
• Occasional flexibility is required during peak seasons (early mornings, evenings, or weekends) to support engagement across all shifts.