Administrative Assistant Bilingual (English & Spanish) at Catholic Charities of Baltimore

Pay: $20.50-22.00 hourlyThe Esperanza Center is a comprehensive immigrant resource center that offers hope and essential services to people who are new to the United States. Immigrants from all over the world have received important resources and compassionate guidance at the Esperanza Center since 1963. Our dedicated staff and volunteers provide services and referrals ESL education health care and free or low-cost immigration legal services to thousands of immigrants each year.Catholic Charities of Baltimore Esperanza Center is currently seeking an Administrative Assistantwho will facilitate the efficient operation of the assigned area by performing a variety of clerical and administrative tasks. The work schedule is Monday - Friday 8:00am - 4:00pm 37.5 hours per week.JOB DUTIES & RESPONSIBILITIES:Answers and transfers phone calls screening when necessary and ensuring calls are directed appropriately and efficiently.Welcomes and directs visitors volunteers and clients ensuring positive and professional experiences while maintaining security and confidentiality as needed.Maintains filing systems as assigned ensuring files are organized up-to-date and easily accessible.Retrieves information as requested from records email minutes and other related documents preparing written summaries of data and/or statistics when needed and maintaining accuracy and timely delivery.Monitors and resolves administrative inquiries and questions makes sure responses are accurate and provided within a reasonable timeframe.Performs other duties as assigned.PROGRAM SPECIFIC DUTIES:Employees working in the following program(s) have additional responsibilities and/or requirements in addition to the others listed. These include but are not limited to: Esperanza Center - :Bilingual in Spanish offering effective communication across diverse populations.Schedules clients verifying eligibility qualifications and accuracy of information to ensure seamless program access and service delivery.Maintains and updates client files and database records ensuring accurate current information to support effective service delivery.Manages client and patient referrals across Esperanza programs ensuring timely processing and coordinated access to services.Trains and supports administrative volunteers in front desk operations ensuring efficient workflow and professional respectful client interactions.EDUCATION & EXPERIENCE REQUIREMENTS:High School diploma or GED.Four years of experience in an administrative role.An equivalent combination of education and experience may be considered.REQUIRMENTS & ABILITIES:Demonstrates excellent verbal and written communication skills ensuring clarity and effectiveness in all interactions.Exhibits exceptional relational and customer service skills building strong connections and providing top-tier service.Displays excellent organizational skills and meticulous attention to detail ensuring accuracy and efficiency.Possesses a foundational understanding of clerical procedures and systems including managing Outlook calendars email and recordkeeping.Demonstrates accountability by working independently requiring minimal direction or supervision.Acts with discretion tact and professionalism in all situations maintaining confidentiality and integrity.Requires proficiency in using computer systems and software to perform job function including but not limited to basic Windows PC web browsing (i.e. Chrome Internet Explorer etc.) and Microsoft Outlook. Knowledge of other Microsoft Office applications such as Word Excel PowerPoint Teams and OneDrive is preferred.PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:Remaining in a stationary position which may involve standing or sitting for extended periods as required to complete tasks or duties associated with the role.Adjusting or moving objects up to 20 pounds in all directions which may include lifting carrying pushing pulling or repositioning items as necessary to perform job duties.Engaging in communication with others to exchange information which may involve speaking listening writing or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues clients or external parties.We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:Health/Dental/VisionVacation/sick/holiday pay403(b) Retirement Plan with a discretionary employer contributionTuition AdvancementPaid Parental leaveCatholic Charities is committed to creating an environment where we are focused on mission culture and sense of belonging and is proud to be an equal opportunity employer. Catholic Charities recruits employs trains and promotes without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.Catholic Charities is an equal opportunity employer Key Skills Generator,Accomodation,Football,Advertising,Architectural Design Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 20 - 22