Administrative Assistant at Expert Technology Services

Position Title: Administrative Assistant Location: Tucson AZ Hours: 40 per week Day Shift (8:00 AM 5:00 PM) Projected Start Date: 12/15/2025 Projected End Date: 11/06/2026 Work Arrangement: On-site (Hybrid potential after training) Security Requirement: Internal background check (may take up to 1 month) Travel: Not required Local Candidates Only: Must be available for in-person interviews within 1 week of posting close and start within 2 weeks of offer. Position Overview The Administrative Assistant will provide essential support to the AZDES DBME team ensuring smooth operations and excellent customer service. This role involves managing communication systems scheduling consultative exams and assisting claim adjudicators with case development activities. Key Responsibilities Operate switchboard systems: answer direct and transfer calls; manage visitor check-ins; take messages; provide information; maintain records. Handle emergency calls monitor alarms manage paging systems sort mail and provide basic customer service. Locate specialized doctors for claimants and schedule consultative examinations (CE) including follow-up calls. Prepare and mail CE packets; fax paperwork to medical providers as needed. Respond to inquiries from claimants vendors and other sources regarding claim status or transportation assistance (e.g. mailing bus passes). Contact claimants doctors hospitals and attorneys to confirm appointments obtain reports and provide status updates. Assist claim adjudicators with case development activities requiring analysis and judgment. Track and ensure completion of daily assignments using internal systems. Required Skills Strong customer service skills (internal and external) Scheduling/front desk experience Proficient computer skills Preferred Skills Bilingual (English/Spanish) Minimum Qualifications High School Diploma or equivalent Entry-level experience in administrative or customer service roles Additional Information Candidates must be local to Tucson AZ at the time of submission. Must pass an internal background check before starting. Key Skills Generator,Accomodation,Football,Advertising,Architectural Design Employment Type : Full Time Experience: years Vacancy: 1