Administrative Assistant for Global Institute at Dallas Theological Seminary

Job Details Dallas Campus - Dallas TX Full Time Hourly Non Exempt $20.00 - $23.00 Hourly On CampusDescription Job SummaryThe Administrative Assistant for the Global Institute serves as the office assistant for the Director of Free Online Education and the customer service coordinator for DTS Free Online Education. They will help in several areas related to the Free Online Courses including: responding to student questions updating and maintaining course content online coordinating with Media Productions and other departments for course creation and any other administrative tasks related to maintaining the Free Online Courses. They will work with the Director of Free Online Education to design and implement new methods and strategies for best serving the Free Online Course students in their educational pursuits. This position will also help in updating the social media accounts for DTS Free Online Education.Duties/ResponsibilitiesStandard front office work (email answering phones etc.)Learning details about the Global Institute to answer internal and external questions about programs and offeringsAnswering emails using pre-written boilerplates with editing to personal needsAnswer comments and messages from other channels from Free Course students (Facebook live chat etc.)Direct incoming queries to other departmentsMaintain/upload content to the Free Course site(s)Coordinate with other departments to distribute content related to the Free Online Courses (ex Media Productions for content Advancement for scheduling)Work with Director of Free Online Education to brainstorm and execute new educational initiatives within the Free Online Education platformQualifications Patience these students have real needs and are sometimes difficult to work withCommunicate clearly and regularly with staff/facultyCommunicate clearly regularly and patiently with Free Online Course studentsMust be detail oriented and able to readily follow-up on tasksUnderstand internal communication tools like Outlook and Microsoft TeamsUnderstand / willing to learn web tools like WordPress and HubspotTechnical expertise to troubleshoot basic computer issuesSocial Media Experience regular Facebook posts responding to commenters in a timely and professional manner uploading content to YouTube and/or Microsoft StreamDetail oriented person able to follow and develop complex processesOrganized and capable of finding creative ways optimize tasksWillingness to learn and grow into additional responsibilitiesHonest authentic and willingness to wrestle with corporate complexityAbility to critique educational content and offer constructive creative ideas to update current content and offer new contentEducation and ExperienceBachelors degree or equivalent.At least two years related experience required.Physical RequirementsProlonged periods of sitting at a desk and working on a computer.Must be able to lift up to 20 pounds at times.Required Experience:Exec Key Skills Generator,Accomodation,Football,Advertising,Architectural Design Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 20 - 23