Administrative Assistant at Rampro Facility Service

RamPro is a commercial facilities cleaning company specializing in kitchen exhaust systems kitchen deep cleaning and front of house cleaning and sanitization. We provide comprehensive cleaning services for restaurants industrial facilities sky scrapers and more in greater Chicagoland Southern Wisconsin and South Western Indiana. Our headquarters is located in Zion IL which is the work location for this position.We are a growing company looking for a highly organized customer-focused Admin to support daily operations customer service and light sales tasks. This role works closely with internal teams and plays a key part in ensuring a seamless experience for both customers and staff. This is a great opportunity to join a dynamic team in a fast-paced environment. Pay: $16-17.50/hr depending on experience Hours: 9am-6pm Monday-Friday Location: 100% in Zion office Job Description: Our growing company is looking for a customer-focused Admin who will service customers while working closely with internal departments. Answer inbound calls and provide excellent customer serviceSchedule confirm and reschedule service appointments with customers and technicians. Make reminder outbound calls to customers 24hrs before service. Make a weekly schedule for Technicians track work hours and assist with payroll preparationCreate and manage estimates invoices and customer accounts in Zoho CRM and Zoho BooksFollow up on outstanding estimates and declined proposalsCollect on overdue invoices and process paymentsMake proactive sales calls and reach out to satisfied customers for referrals and reviewsSubmit bids through online portals and manage third-party job processingTrack and order office/field supplies maintain inventory and manage team expensesMonitor GPS tracking for company vehicles and coordinate repairs as neededGather customer feedback and collaborate with the operations team to resolve service issuesPerform general office duties and provide vacation coverage for team membersRequirementsRequirementsQualifications:Experience: 23 years of office administration scheduling or customer service experience preferredEducation: High school diploma or equivalent required; Associates degree a plus Skills Required:Strong communication (verbal and written)Excellent organizational and multitasking skillsAbility to work independently and under pressure in a fast-paced environmentFamiliarity with any CRM systems and Microsoft Office SuiteAttention to detail and ability to manage multiple prioritiesRamPro is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.BenefitsBenefits2 weeks vacation accruedHealthcare dental and vision insuranceRequired Skills:Requirements Qualifications: Experience: 23 years of office administration scheduling or customer service experience preferred Education: High school diploma or equivalent required; Associates degree a plus Skills Required: Strong communication (verbal and written) Excellent organizational and multitasking skills Ability to work independently and under pressure in a fast-paced environment Familiarity with any CRM systems and Microsoft Office Suite Attention to detail and ability to manage multiple priorities RamPro is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Key Skills Generator,Accomodation,Football,Advertising,Architectural Design Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 16 - 17