Administrative Assistant at Waste Connections

Administrative Assistant

Company: Cook's Waste Paper & Recycle, a Waste Connections Company
Location: Brookings, South Dakota
Schedule: Monday - Friday 7:30am - 4:00pm

Why You Should Join Us

At Waste Connections, we believe in creating a workplace where empowered, self-directed team members know their contributions matter.

• Culture: A great place to work with a supportive, collaborative environment.
• Integrity: We define integrity as "saying what you will do and then doing it." We keep our promises-to our customers and our employees.

Key Responsibilities

• Manage daily administrative operations to ensure smooth workflow.
• Promote and adhere to Waste Connections' standard operating procedures for efficiency, environmental responsibility, and safety.
• Become proficient in proprietary operational systems and software tools.
• Collaborate with other departments to resolve customer disputes and service issues.
• Handle customer interactions via phone and in person, including service orders, changes, and inquiries.
• Process payments, collect past-due balances, and maintain accurate records.
• Prepare and manage contract forms, service charges, deposits, and address changes.
• Demonstrate proficiency in MS Word and Excel; assist with dispatching drivers as needed.
• Deliver exceptional customer service that fosters goodwill and resolves complaints promptly.
• Perform other duties as assigned to support team success.

Minimum Requirements

• Detail-oriented and highly organized.
• Ability to read, write, and communicate effectively in English.
• Minimum of 1 year of administrative experience with a consistent work history.

Waste Connections is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.