Administrative Communication Specialist at Benefit Communication Insourcing

BCInsourcing strives to hire qualified people from a wide variety of backgrounds to expand our diversified workplace not just because its the best thing to do but because it makes our Company stronger. If you like to serve others and love being part of a dynamic team look no further.BCinsourcing a Lockton Companyis one of the nations leading benefit communication firms. Headquartered in Kansas City we provide customized benefit communication and administrative services directly to employees throughout the U.S. supporting our clients HR departments and their individual employees.The Administrative Communication Specialist operates onsite at an assigned client location to provide employee benefit education as well as administrative services to the Human Resources department and employees. Responsibilities include benefit reviews and enrollments employee support and various client-specific administrative duties.Location:This is a hybrid position requiring in-office attendance on Tuesdays and Thursdays with remote work on the remaining days.ESSENTIAL FUNCTIONS1.Benefit Communication Reviews: Contacts newly hired and existing employees to schedule one-on-one benefit review sessions. Conducts benefit reviews in person or telephonically as needed based on accessibility and changing environment. Follows compliance practices regarding recorded benefit enrollments for all telephonic benefit reviews. Analyzes census data and creates a customized outreach strategy in order to effectively connect with each employee. Accepts inbound service calls to follow-up educate and address employee questions as needed. Enters employee and enrollment information into appropriate systems at time of enrollment. Accurately completes paper applications and/or electronic enrollments.2 .Employee Service and Support: Develops a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans; responds to employee and carrier inquiries in a timely manner; investigates and resolves benefit-related concerns including enrollment deduction billing and claims issues; support benefit email inbox and contact center as assigned. Act as a liaison between the clients HR department employees BCInsourcing and benefit carriers.3.Administrative Service and Support: Completes various administrative duties as assigned by client and BCInsourcing; based on client needs duties may include (but are not limited to) administration or support of Qualifying Life Events Status Changes Dependent Verification Billing Leave of Absences New Hire Orientation Appointment Scheduling Benefit Enrollments and Applications.4.Attendance: Regular attendance is required. Hours may fluctuate during open enrollment periods and special projects in order to meet the needs of the client including extended work hours evenings and weekends5 .Performs all other tasks as assignedMINIMUM EDUCATION AND EXPERIENCE1. High School Diploma/GED equivalent or equivalent years of applicable experienceIntermediate proficiency in Microsoft ExcelDemonstrate polished articulate verbal and interpersonal communication skillsProfessional experience demonstrating superior customer service skills while multitasking and working under pressure of deadlinesProfessional experience demonstrating self-motivation and result-driven outcomes with little to no supervisionProven experience following a step-by-step process while using deductive reasoning to produce positive outcomesMust have and maintain a valid drivers license to travel to client sites per client requirementPREFERRED EDUCATION AND EXPERIENCELife and Health Producers License and be eligible for appointment to appropriate insurance carriers within the timeframes established by BCInsourcing when a clients workplace requirementStrong knowledge of benefit insurance products including core and/or voluntary benefit insurance productsTotal Rewards SummaryPaid Training And Professional DevelopmentCompany Provided EquipmentMedical with HSA; Wellness Program/Gym ReimbursementDental and Vision PlansAdditional Voluntary Benefits100% Employer-Paid Benefits including STD LTD and Term Life & AD&D401k Plan with Company MatchPet InsuranceImmediate Paid Time Off AccrualImmediate Eligibility for 9 Company-Observed Paid Holidays Plus 4 More Floating HolidaysPaid Volunteer DayEmployee Referral Bonus ProgramStarting Hourly Range for This Position is $24.03-$26.44/hrThis Position Is Also Eligible For Monthly Incentive Pay Based On Meeting Performance Metrics Following 90 Days of Active EmploymentThe hourly range represents the estimated low and high end of the hourly range for this position. BCInsourcing considers a combination of the selected candidates skill set experience qualifications licensure and other job-related factors as they relate to the position. At our Company generally an individual would not be hired at the top of the range of the role and compensation decisions are dependent on the facts and circumstances of each posting.Required Experience:IC Key Skills Business Intelligence,Car Driving,Analysis,Android,Fireworks Employment Type : Hourly Experience: years Vacancy: 1 Monthly Salary Salary: 24 - 26