Admissions Advisor at Abilene Christian University

About ACUACU is affiliated with the fellowship of the Church of Christ. All applicants must be professing Christians and willing to support the Christian mission and purpose of Abilene Christian University while employed by the university.Title of PositionAdmissions AdvisorPosting LocationRemote - Dallas TexasDepartmentACU Dallas AdmissionsEmployee ClassNonexempt Full-timeBasic ResponsibilitiesConducts student conversations and appointments to identify educational goals and disseminate program information to potential students.Advising potential students about enrollment transferability and applicability of previous education program options requirements and progressProviding information on university policies practices and rules using judgment and discretionAssists potential students regarding financial obligations in partnership with university financial staffUses professional knowledge and perspective to relate to new and potential students to establish professional rapport and add to the student experienceEssential DutiesOther duties may be assigned. Reasonable accommodations may be made to enable individuals to perform the essential functions.Provides effective communication with potential and/or current students via telephone email and/or in person.Uses critical thinking and problem-solving skills to address and resolve student issues and ensure positive student experiences. Addresses potential and/or current student concerns and seeks appropriate resolution to problems.Assists the student by performing appropriate follow-up and coordination with team members. This includes working with employees in a team environment and providing accurate student information and assistance to other team members in and/or outside of their functional area.Monitors student participation and progress through the enrollment process to ensure that students are in alignment with University policies.Is proactive in identifying potential barriers within the student enrollment process and initiates steps resulting in resolution.Demonstrates personal and professional integrity (code of ethics)Assists students in making informed decisions by providing ethical timely accurate and comprehensive enrollment options and program information.Displays public support and pride in company initiatives assists others in seeing the positive aspects of a new initiative and is seen by other members of the team as a positive influence.Assists with additional work duties or responsibilities as evident or requiredPerforms other duties as assigned or apparent.Professional Development RequirementsSkillsPossess high-level knowledge of the higher education market and industryPossess a high-level understanding of business education technology counseling and/or nursing programs of studyMust be student and advisor-oriented and have the ability to perform multiple tasks efficiently and effectivelyProven ability to work independently and manage multiple tasks efficiently and effectivelyCustomer service or advising experience in an educational environment entailing one-on-one interaction is highly preferredMust possess a high level of interpersonal and communication skills to accurately convey University information as described aboveMust have an excellent command of professional presentation skills and be comfortable presenting to groups both large and smallMust be self-motivated and be able to work effectively in a team environmentComputer literate and able to learn proprietary software applicationsTraining Modules RequiredComplete New Hire Training PeriodTechnology Tools TrainingOthers as development needs dictateQualificationsBachelors degree required. Masters preferred. (ACU graduate highly preferred)Utilize critical thinking and problem-solving skillsGoal-oriented and driven to assist people with meeting their educational goalsStrong organizational skillsAbility to travel must possess a valid drivers license.Able to work flexible hours conducive to contacting students when available.Exceptional communication skills both verbal and writtenPhysical DemandsMust be able to use a telephone or headset equipment and able to perform work at a computer in a cubicle. Work is performed in an office environment; must have the ability to sit for long periods of time 6- 8 hoursMay be required to the manual operation of general office equipment and lift up to 30 pounds.Limited travel may be required locations vary and some overnight travel may be necessary.Additional InformationACU does not unlawfully discriminate on the basis of race color age sex disability genetic information national or ethnic origin in employment opportunities in keeping with applicable state and federal law.ACU is committed to maintaining a safe and secure campus environment and protecting the universitys financial and physical assets. Therefore Abilene Christian University conducts background checks on all candidates for employment in security sensitive positions.Required Experience:Unclear Seniority Key Skills Culinary Experience,Sales Experience,Time Management,Marketing,Public Relations,Customer Service,Computer Skills,Microsoft Outlook,Basecamp,Salesforce,Inside Sales,Recruiting Employment Type : Full-Time Experience: years Vacancy: 1