Admissions Communication Counselor at InsideHigherEd

Job no: 552188Work type: StaffLocation: San JoséCategories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services Job SummaryThe Enrollment Management Department is seeking an Admissions Communication Counselor to support the university’s efforts to recruit, admit, enroll, and retain a diverse student body. Reporting to the Associate Director of Communications and working collaboratively across Enrollment Management and Graduate Admissions, this role provides timely and accurate information to prospective and admitted students through multiple communication channels. The Admissions Communication Counselor guides students from pre-application through enrollment, providing the information, resources, and support they need to successfully start their academic journey at SJSU. Key ResponsibilitiesServe as a primary resource for communication with prospective and admitted students and their families from recruitment through enrollmentProvide accurate information via phone, email, live chat, social media, Chatbot, and virtual advisingSupport yield activities and admission processes by maintaining current knowledge of CSU and SJSU policies, procedures, and practicesAdvise students and families on admission eligibility, required documents, transcripts, test scores, and other enrollment requirementsTroubleshoot student issues in MySJSU accounts, checklists, and application processes through resolutionReview and verify admission documents to determine eligibility under CSU and campus regulationsInvestigate and resolve student concerns in collaboration with Enrollment Management, Graduate Studies, and Student AffairsDevelop and maintain accurate documentation of communication processes and workflowsRepresent Enrollment Management at campus meetings, conferences, and training sessions related to admission communication and policies Knowledge, Skills & AbilitiesMust be able to interact with a variety of internal partners from Academic and Student Affairs to the Office of the President, communicating effectively and professionallyMust possess excellent oral and written communication skills. Must possess excellent customer service and public relations skills.Must have knowledge of methods, procedures, practices and activities of the program areaAbility to interpret and apply program rules and regulationsAbility to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possibleAbility to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvementsAbility to advise students individually and in groups on routine matters where requiredAbility to recognize multicultural, multi-gendered, and multi-aged value systems and work accordinglyAbility to advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactionsAbility to recognize patterns in student inquiries and communicate those patterns to managementAbility to prioritize inquiries across media to address time sensitive concerns with greater urgencyAbility to effectively balance competing demands to serve students within established service standards for Enrollment Management and to alert management if the service standard cannot reasonably be metAbility to identify and resolve student concerns with Enrollment processes and proceduresWorking knowledge of document types such as transcripts, forms, and test scores Required QualificationsEquivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related fieldTwo (2) years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job‑related field may be substituted for one year of professional experience Preferred QualificationsBachelor’s DegreeTwo (2)+ years working in a student services positionExperience working with students providing education advising and counseling servicesKnowledge of applicable University policies, procedures and worked in educational environment in either Admissions or Records or ability to learnAbility to analyze and interpret documents and requirements and be able to disseminate information to other staffExcellent written and oral communication skillsKnowledge of PeopleSoft or ability to learn or be trained in a broad range of technology systems CompensationClassification: Student Services Professional IIAnticipated Hiring Range: $5,083/monthCSU Salary Range: $5,083/month - $7,228/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary. Application ProcedureClick Apply Now to complete the SJSU Online Employment Application and attach the following documents:ResumeLetter of InterestAll applicants must apply within the specified application period: October 3, 2025 through October 19, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact InformationUniversity [email protected] CSU Vaccination PolicyThe CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to [email protected]. Additional InformationSatisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at [email protected] to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at [email protected] Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment StatementSan José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: October 03, 2025 (9:00 AM) Pacific Daylight TimeApplications close: Open until filledWhatsappFacebookLinkedInEmail App if (typeof SocialShareKit != 'undefined') { SocialShareKit.init({ forceInit: true, reinitialize: true, selector: '.social-share-kit .ssk' }); }