Advanced Customer Delivery Manager at Diebold Nixdorf

DescriptionExpect more. Connect more. Be more at Diebold Nixdorf.Our teams automate digitize and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected consumer-centric world. Join us inconnecting people to commerce in this vital rewardingrole.Accountable for the delivery of end-to-end Services to Banking and Retail customers and for the delivery of high-quality services. Ensures Support and Delivery processes are in place to meet contractual commitments while maximizing gross profit and gross margin. Acts as a key member of the Account team and must have a detailed knowledge of contractual commitments as well as the financial health of the account. Works with the Account Manager to ensure that commitments made to the customer are achievable and align to the financial goals set. Is empowered to make decisions which drives customer success and gross profit and works closely with other delivery units to remediate customer escalations. Works in partnership with Segment in identifying any opportunities to grow the company footprint within respective accounts.ResponsibilitiesResponsible for managing the largest and complex account or high volume of accountsProvides account advice and support across the company to address and resolve complex significant and business critical issues.Engages with customers senior leadershipApplies client understanding to propose and sell new services.Packages best practices and lessons learned into thought leadership methodologies and published assets to help with account sales going forward.Influences sales budgeting staffing resource allocation and priority setting for assigned customer(s).Broadly impacts the organization and regularly trains coaches and mentors team members.QualificationsRequired QualificationsDiploma or equivalent work experience required.Minimum of 6-8 years of relevant experience or equivalent combination of education and experience in Account Delivery Management.Good business English skills (Written and spoken).Ability to travel as needed.Salary Range: $80000 to $110000. Actual compensation for this role will depend on several factors including your qualifications skills competencies geographic location internal equity and relevant experience. You may also be eligible to participate in a discretionary annual incentive program subject to the rules governing the plan and/or program whereby an award if any may depend on various factors including without limitation individual and organizational performance.BenefitsHealth Dental and Vision InsuranceLife InsuranceCritical illness Accident and Hospital Indemnity Insurance401(k) Savings PlanHealth Savings AccountLeave of Absence BenefitsPaid Time OffThe application window is expected to close December 9 2025#LI-DNIRequired Experience:Manager Key Skills Project Management Methodology,Kanban,Project / Program Management,Agile,Waterfall,Project Leadership,Application Development,Project Management,Scrum,Microsoft Project,SDLC,Project Implementation Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 80000 - 110000