Advanced Specialist, Customer Success (Program Management) at Pearson Education

Customer Success Specialist

We're looking for a Customer Success Specialist who thrives in complex customer environments. This role is ideal for an experienced customer-facing professional who thrives in ambiguity, is highly curious, builds deep client relationships, and leads high-impact initiatives that drive long-term value.

In this role, you'll be relied upon as a go-to expertowning critical accounts, navigating complex challenges, and leading major projects that shape both customer outcomes and internal ways of working.

What You'll Do

• Primary relationship owner for complex, high impact accounts.
• Ensure customers achieve their intended outcomes through proactive engagement, insight, and follow through.
• Build and maintain strong, long-term client relationships grounded in credibility, insight, and results.
• Lead major customer initiatives and cross-functional projects from planning through execution, ensuring alignment with customer goals and business priorities.
• Navigate and resolve complex account challenges, balancing customer needs with scalable, sustainable solutions.
• Partner closely with internal teams (Product, Engineering, Sales, Operations, Support) to deliver cohesive and high-quality customer experiences.
• Anticipate risks, identify opportunities, and proactively drive actions that protect and grow long-term customer success.
• Influence stakeholders at multiple levelsboth internally and externallyto drive alignment, momentum, and outcomes.
• Understand client contracts and ensure fulfillment of client expectations as well as service level agreements.

Required Experience & Skills

• Proven experience in Program Management, Customer Success, Account Management, or a related customer facing role supporting complex customers.
• Strong track record of leading large initiatives or projects that span multiple teams or functions.
• Comfort operating in ambiguous environments, with the ability to assess complex problems and translate them into actionable solutions.
• Excellent communication and stakeholder management skills, including the ability to influence without authority.
• Strong organizational and prioritization skills, with the ability to manage competing demands effectively.

Compensation at Pearson is influenced by factors including skill set, experience, and location.

This position is eligible for Pearson's annual incentive program. Information on benefits can be found here.

Applications will be accepted through March 31, 2026. This window may be extended depending on business needs.