Advisor Services Cost Basis Associate at Charles Schwab

Position Type: RegularYour opportunityWe believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s). Schwab Advisor Custody and Trading (ACT) provides custodial, operational, and trading support to independent fee-based investment advisors (RIAs). As a partner to these independent RIAs, Schwab ACT focuses on meeting their needs and supporting both their business and client goals through collaborative relationships. The Advisor Services Cost Basis Team supports Schwab advisors with tax, cost basis, and statement inquiries. Daily duties include responding to phone calls about cost basis, tax reporting, statements, and researching corporate actions while providing tailored solutions. We focus on superior customer service and attention to detail. Successful team members are eager learners who thrive in a fast-paced, professional setting.   Key responsibilities may include: Answer in-bound calls from Advisors, and internal business partnersRespond to client and service team requests received via emailConduct training for Advisors and Business PartnersAccurately process statement and cost basis enrollment formsWhat you haveTo ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.  Required Qualifications:Candidates must possess the ability to conduct superior follow-up, along with excellent interpersonal, verbal, and written communication skills6+ months’ Customer Service experience (internships and collegiate activities will be considered)Strong organizational and analytical skills. Ability to prioritize and coordinate multiple processes/projectsAnalytical and problem-solving skillsTeam orientation, enthusiasm, professionalism and strong work ethic with high level of integrity and ethicsKnowledge in internet-based research, personal workstations/desktop applicationsIntermediate Excel skills- ability to handle large amounts of data using Excel Preferred Qualifications:Bachelor’s degree or 1+ year experience in the financial industryExperience working with regulatory or risk issues preferredSIE or Series 7 preferred, but not requiredCost basis and tax knowledge is preferred but not required. In addition to the salary range, this role is eligible for bonus or incentive opportunities.#campusWhat’s in it for youAt Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.We offer a competitive benefits package that takes care of the whole you – both today and in the future:401(k) with company match and Employee stock purchase planPaid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positionsPaid parental leave and family building benefitsTuition reimbursementHealth, dental, and vision insurance