Advocate-Phone at National Domestic Violence Hotline

Full-timeDescriptionSince 1996 The National Domestic Violence Hotline has answered the call to support and shift power back to those affected by relationship abuse. As the only national provider available 24/7/365 via call chat and text we are committed to shining a light on domestic violence by advocating for survivors offering hope in moments of crisis and promoting healthy relationships for all. From our confidential crisis hotline to our unprecedented data on domestic violence and prevention programs like love is respect The Hotline is active at every level working toward a future where all relationships are positive healthy and free from violence.Our MissionWe answer the call to support and shift power back to those affected by relationship abuseAbout the RoleAs an Advocate you will be at the heart of our mission responding to incoming calls from survivors supporters service providers and the public. Youll provide anonymous and confidential services including:Offering compassionate emotional support to those in crisis.Sharing vital information and resources to empower callers.Exploring options to enhance safety and restore power to those affected by abuse.Connecting individuals with the tools and referrals they need to build lives free from violence.Why Join UsImpactful Work: Every day youll have the opportunity to create real change in the lives of individuals and families.Mission-Driven Culture: Be part of a supportive collaborative team committed to building a future where all relationships are healthy.Professional Growth: Gain valuable experience and training in crisis intervention advocacy and trauma-informed care.Be Part of the ChangeAt The National Domestic Violence Hotline your work will not only support individuals but also contribute to the larger movement to end relationship abuse and create healthy violence-free communities..This is a remote position to be eligible you must live in Austin Texas.Essential Duties & ResponsibilitiesProvide advocacy services on The Hotlines Crisis Intervention Model including safety assessment education and referrals to contacts as appropriate.Utilize critical thinking and strategic questioning skills to assess and appropriately respond to contacts.Consistently and accurately collect and record required caller information into the database system.Actively maintain a basic understanding of the dynamics of intimate partner violence and healthy relationships.Respond with compassion and awareness to people of various backgrounds.Communicate with integrity with all members of The Hotline staff and contacts.Utilize resilience strategies to deal with stressful situations and to navigate contact crisis situations.Comply with The Hotlines confidentiality policy and respect the confidentiality of all.Attend required meetings and training including but not limited to team meetings and all staff meetings.Adhere to the assigned schedule which requires availability during inclement weather and assigned holidays to ensure 24/7 hotline coverage.Be accountable and dependable as it pertains to at-home work responsibilities and in-person activities as needed.RequirementsEducation & Experience RequiredHigh school diploma or equivalent.A minimum of one year of continuous work experience in customer service social services call center or related work.Experience with computers is required. Proficiency in Microsoft Windows Office 365 and Zoom Meetings.Knowledge Skills & AbilitiesWorking knowledge of intimate partner violence and healthy relationships.Demonstrated ability to respond with empathy and compassion to victims in crisis situations.Excellent verbal and written communication skillsTeam-oriented respectful and approachable to contribute toward building strong working relationships.Preferred QualificationsBilingual in English and SpanishOther Requirements/Working ConditionsThis role is a remote position based in Austin TX.Must have a dedicated secure workspace that is free from distractions with sufficient surface area to accommodate a monitor laptop keyboard and mouse for proper equipment setup and maintenance.The workspace should ensure minimal to no background noise maintaining a professional and confidential environment. separate from home-life responsibilities such as childcare roommate interactions pet care etc.Must maintain a stable internet connection with at least 10 MBPS download and 2 MBPS upload speeds.Must maintain standards of confidentiality related to agency information.Prolonged sitting or standing using keyboard phone and computerTraining InformationThe Hotline will provide 3 weeks of remote training via Zoom. Training is mandatory for this position. Attendance is required every day and you must remain on camera throughout the sessions. Time off cannot be approved during the training period.Dates: Our training is from Monday February 2nd through Friday February 20th 2026.Training will be in-person on the first day Monday February 2nd.Schedule: Monday through Friday from 9:30 am 6:00 pm (Central Time)Available Shifts: Advocates work 40 hours a week - All shifts are Tuesday through Saturday.5:45 am - 2:15 pm CST7:45 am - 4:15 pm CST9:45 am - 6:15 pm CST3:45 pm - 12:15 am CST6:45 pm - 3:15 am CST9:45 pm - 6:15 am CSTCompensationBase Pay: $21.17 per hourAdditional Pay Opportunities: Eligible employees may also receive shift differentials and/or a bilingual differential if applicableShift Differential (3:45 pm - 9:45 pm Monday - Friday): $1.00 per hourShift Differential (9:45 pm - 7:15 am Monday - Thursday): $2.00 per hourShift Differential (7:15 am - 9:45 pm Saturday and Sunday): $1.75 per hourShift Differential (9:45 pm - 7:15 am Friday Saturday Sunday): $2.50 per hourBilingual Differential: $1.25 per hourBenefitsThe Hotlines full-time employees are eligible for a comprehensive benefits package designed to support their health financial security and overall well-being. Benefits include:Health & Insurance Benefits100% employer-paid medical plan optionDental and vision insurance plansHealth Savings Account (HSA)Flexible Spending Accounts (FSA) for medical and dependent careEmployer-paid short-term and long-term disability insuranceEmployer-paid life and accidental death & dismemberment (AD&D) insurance ($50000 coverage)Aflac supplemental insurance plansRetirement & Financial Planning401(k) retirement plan with employer matchWork-Life Balance and Additional Perks10 days of paid vacation in your first year (increases with tenure)14 floating holidays per yearPaid sick leave and paid parental leaveModern Health a mental health platform that provides confidential on-demand support for your mental well-being through individual and group sessions mediations and other wellness tools.Access to Employee Assistance Program (EAP)Nectar Rewards a peer-to-peer employee recognition and rewards platform that helps teams celebrate wins reinforce company values and boost engagement.Employee referral programDiscounted Golds Gym membershipThis description only includes essential functions of the job. These statements are not intended to be construed as exhaustive of all duties responsibilities and skills required for this position. Employees will be required to follow and any other job-related instruction and to perform any other job-related duties required by the job objectives supervisor and mission and values of The Hotline. This description does not modify any employees at-will status and is not a contract for continued employment of any duration.The National Domestic Violence Hotline is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex age disability veteran status or any other legally protected status. Discrimination or harassment of any kind is not aligned with our values and will not be tolerated. If you need accommodation during the application or interview process please contact us at Salary Description$21.17 per hour Key Skills Athletics,Admin Support,External Audit,ASP,Blogging Employment Type : Full-Time Experience: years Vacancy: 1