Aftermarket Business Leader at Hi-Vac Corporation

Job DescriptionJob DescriptionAre you looking for a high-impact, hands-on leadership role that requires a blend of operational excellence, data-driven decision-making, and cross-functional collaboration? Hi-Vac Corporation is hiring for a driven and strategic Manager – Aftermarket Parts & Warranty to lead our growing aftermarket business. You’ll be responsible for managing dealer parts sales, customer service operations, inventory planning, and warranty programs.What You’ll Do:Develop and execute aftermarket parts sales strategies with defined revenue and margin targetsLead and mentor a team spanning inside sales, customer service, and warranty operationsOptimize inventory performance by setting and adjusting min/max stock levelsDrive pricing and margin improvements through market analysisOwn the warranty lifecycle—from policy development to claim adjudication and reportingAnalyze dealer performance and implement strategies to boost sales and supportTrack and improve key KPIs including:Parts fill rateOn-time deliveryWarranty resolution timeCustomer satisfactionPartner with supply chain, engineering, and quality teams to resolve issues and support continuous improvementDeliver data-driven insights for leadership and strategic planningWhat We’re Looking For:5+ years of experience in aftermarket parts, sales, or service—preferably in a manufacturing environmentDemonstrated leadership and team management successStrong business acumen with experience owning revenue goals or P&LProficiency in ERP and CRM systems (NetSuite, Salesforce, etc.)Excellent communication, analytical, and cross-functional collaboration skillsWhy Join Us?You’ll have the opportunity to shape and grow a critical function in a dynamic organization, backed by a passionate team and strong leadership. If you thrive in fast-paced environments and are excited about driving operational success, we’d love to meet you.