Agile Coach & Scrum Master (Jira, Kanban, ServiceNow) at ACS Consultancy Services

Job Title : Agile Coach & Scrum Master (Jira Kanban ServiceNow) Location: Atlanta GA (Hybrid -Local Candidates only) We are currently seeking candidates who meet the following qualification Key Responsibilities Agile Facilitation & Coaching Facilitate and strengthen Scrum events including daily stand-ups sprint planning reviews retrospectives and backlog refinement. Train and support IT Team Leads to independently lead Agile ceremonies and maintain strong organizational awareness. Promote best practices for story writing task prioritization and collaboration across teams. Team Coaching & Empowerment Coach IT Team Leads and their teams on Scrum and Kanban principles to enhance self-organization and continuous improvement. Hold IT Team Leads accountable for aligning work with IT leadership priorities. Train teams to proactively address issues recommend solutions and manage incidents collectively. Impediment Analysis & Removal Guide IT Team Leads in identifying blockers managing incidents and facilitating dependency analysis. Ensure impediments are addressed promptly using communication and project management tools. Backlog Management Collaborate with Technical Leads and IT Management to maintain a clear prioritized and well-groomed product backlog aligned with organizational needs. Promote Continuous Improvement Facilitate retrospectives and ensure follow-through on actionable improvement items. Establish processes that prevent improvement actions from being overlooked. Process Adherence Reinforce adherence to Scrum for development teams and Kanban for operations/infrastructure. Encourage the use of Kanban principles such as WIP limits workflow visualization and documenting repeatable tasks. Collaboration & Alignment Coach Scrum and Kanban teams to improve communication and work toward successful incremental deployments. Support alignment between developers operations and other stakeholders. Drive Team Effectiveness Enhance team performance by documenting training best practices and creating a living Working Agreement. Clarify roles responsibilities and expectations to reduce ambiguity and improve delivery outcomes. Required Skills & Qualifications Strong knowledge of Scrum and Kanban methodologies including underlying principles. Excellent facilitation coaching and mentoring abilities with strong documentation skills. Ability to analyze and resolve team impediments and conflicts. Experience managing and prioritizing product backlogs aligned with leadership priorities. Strong communication skills enabling collaboration with technical leads architects PMs security teams and stakeholders. Deep understanding of Kanban principles: workflow visualization WIP limits and process optimization. Solid understanding of Scrum best practices for daily scrums alignment risk analysis and iterative delivery. Demonstrated servant leadership mindset focused on team empowerment and self-organization. Proficient in: Atlassian Suite (Jira Confluence) ServiceNow (ITSM & Agile Modules) MS Teams & Office 365 Agile Certification required - minimum Scrum Master certification. If you meet these qualifications please submit your application via link provided in Linkedin. Kindly do not call the general line to submit your application. Key Skills Dermatology,Communication,Excel,Furniture,Airlines,Jboss Employment Type : Full Time Experience: years Vacancy: 1