AI Agentic Engineer at Docusign

Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).What youll doAs an AI Agentic Engineer on the End User Services team you will drive the next wave of automation in IT operations. This role is crucial for leveraging cutting-edge Artificial Intelligence (AI) and automation technologies to transform and scale our end-user support experience. You will be responsible for developing deploying and maintaining AI-driven tools such as intelligent chatbots and autonomous support agents to improve efficiency and user satisfaction across the organization. You will partner across IT security and business teams to build secure compliant and scalable AI-driven workflows that improve employee experience and safeguard our IT enterprise environment.This position is an individual contributor role reporting to the Director IT Operations.ResponsibilityDevelop and deploy agentic AI solutions that autonomously resolve common EUS operations tickets (service requests incidents and routine tasks) using framework like Crew AI or Vertex AIIntegrate AI agents with SaaS and IT platforms to drive self-healing and auto-remediation capabilitiesEmbed security-first principles into every agentic workflow to ensure compliance and protection of corporate assetsMonitor troubleshoot and optimize the performance of existing AI and automation systems to ensure reliability accuracy and high availability (Tier 2/3 level support for automation tools)Partner with EUS Engineering Security and IT platform teams to identify and implement high-impact automation opportunities which includes analyzing support tickets and user friction points to develop AI-driven self-service and proactive support solutions ultimately reducing resolution times and enhancing the user experienceDesign develop document and implement AI-powered automation solutions (e.g. conversational AI robotic process automation (RPA) agentic workflows) specifically for IT Help Desk and End-User Support processesStay current with GenAI agent frameworks and IT automation trends to continuously expand adoptionContribute to the broader AI service ownership strategy ensuring scalability reliability and secure integration across the IT ecosystemJob DesignationHybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.What you bringBasicBachelors degree in Computer Science Engineering or related field with 2 years of experience OR Masters degree with 3 years of experience2 years of experience in AI/ML engineering IT automation or SaaS developmentExperience with agentic AI frameworks workflow automation or intelligent IT service managementExperience working with LLMs vector databases and integrating RAG pipelines into enterprise solutionsExperience in one or more scripting/programming languages (e.g. Python Java)Experience embedding security and compliance controls into AI or automation solutionsExperience with IT operations incident management and ticketing systemsExperience with Agile DevOps and CI/CD practicesExperience with containerization and orchestration technologies (e.g. Docker Kubernetes)PreferredExperience with AI/ML frameworks and multi-agent orchestration platformsExperience in developing designing or integrating front-end AI application entry points (e.g. chatbots copilots self-service portals) for end-user interactionAbility to present proof of concepts effectively: Adequate frontend backend and DevOps experience to rapidly build and demonstrate agentic AI solutionFamiliarity with zero-trust and security monitoring in SaaS and IT environmentsTrack record of reducing operational burden via automation or agentic AICertifications in AI cloud computing or ITSM platforms (e.g. Service Now)Demonstrable experience in prompt engineering and designing effective prompt strategies for LLMsExperience with cloud providers (AWS Azure GCP) and SaaS integration patternsStrong collaboration skills with IT security and business stakeholdersAbility to drive innovation and adoption of agentic automation at scale with experience with data analysis and reporting to measure the impact of automation effortsWage TransparencyPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge skills and experience.Based on applicable legislation the below details pay ranges in the following locations:California: $45.19/hour - $65.67/hourThis role is also eligible for the following:Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.Global benefits provide options for the following:Paid Time Off: earned time off as well as paid company holidays based on regionPaid Parental Leave: take up to six months off with your child after birth adoption or foster care placementFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employmentRetirement Plans: select retirement and pension programs with potential for employer contributionsLearning and Development: options for coaching online courses and education reimbursementsCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing eventsLife at DocuSignWorking hereDocusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.AccommodationDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.Applicant and Candidate Privacy NoticeStates Not Eligible for EmploymentThis position is not eligible for employment in the following states: Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.EEO StatementIts important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a can-do approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.EEO Know Your Rights posterRequired Experience:Unclear Seniority Key Skills ASP.NET,Health Education,Fashion Designing,Fiber,Investigation Employment Type : Full-Time Experience: years Vacancy: 1