AI Product Innovation Intern at T-Mobile

T-Mobile is synonymous with innovationand you could be part of the team that disrupted an entire industry! We reinvented customer service brought real 5G to the nation and now were shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding so consider the career opportunity below as your invitation to grow with us make big things happen with us above all #BEYOU with us. Together we wont stop!Get hands-on experience trainingand a leg up on a bright future.Learn. Achieve. Build a Career.T-Mobile is revolutionizing the wireless industry for millions of customers nationwide. Working here means rolling up your sleeves and redefining the status quo with a team that has your back every step of the way!This is a 11-week paid learning experience during which youll be able to connect and network with other interns and leaders within the company. We invite you to come innovate with mentors who will challenge you to develop meaningful skills. Youll contribute your creativity and outstanding ideas while working alongside T-Mobile employees. Well give you hands-on projects and the chance to create an immediate impact.What its LikeJoin T-Mobiles Data & AI Commercialization team as we build the AI services. Youll be part of a fast-paced entrepreneurial team bringing breakthrough AI innovations from concept to market. Working directly with Innovation Product Managers and Product Marketing leads youll help shape customer experiences This is a rare opportunity to work on future thinking strategic initiatives during critical development and launch phases while learning from leaders in T-Mobiles AI teamsWhat Youll DoAs our AI Product Innovation Intern youll support the research and development of AI services during a pivotal growth phase. Youll work within our Experience & Activation teams to help manage engagement programs synthesize user/business feedback into actionable insights and support go-to-market readiness activities. Your work will directly influence product experiences feature prioritization and customer adoption strategies. Youll collaborate with cross-functional teams including Product Management UX Design Marketing IT & Engineering and Analytics to bring innovative AI capabilities.Key ResponsibilitiesCustomer Program Management: Assist in managing user programs and pilot initiatives including participant communications feedback collection and success metrics tracking across various program phasesCustomer Insights & Research: Conduct user research synthesize customer feedback create insight reports and help identify product improvement opportunities to enhance AI service experiencesProduct Marketing Support: Support creation of product positioning materials help document user journeys and activation flows and contribute to enablement content for various channelsAnalytics & Reporting: Track program KPIs create dashboards to monitor adoption and quality metrics and support regular reporting on product performance and end user.What it TakesEducation & Experience:Currently pursuing Masters degree (MS) PhD or MBA in Computer Science Electrical Engineering Data Science Physics or related technical/core sciencesMBA candidates must have undergraduate degree or significant experience in technical field (Computer Science Engineering Mathematics Physics or related disciplines)Expected graduation December 2026 or laterMinimum GPA of 3.0 preferredPreferred Qualifications:Strong interest in AI/ML technologies conversational interfaces or emerging tech applicationsTechnical background with understanding of AI/ML concepts algorithms or system architectureExposure to product management user research or product marketing (through coursework projects or previous internships)Strong analytical and quantitative skills with ability to synthesize technical and customer dataExcellent written and verbal communication skills with ability to translate technical concepts for non-technical audiencesFamiliarity with Agile methodologies and product development processesExperience with collaboration and analytics tools (JIRA Confluence Tableau Python R or similar platforms is a plus)Previous internship or work experience in product engineering or technical roles preferredKey Attributes:Customer-obsessed mindset with strong empathy for user needs balanced with technical rigorAbility to bridge technical and business perspectivesAbility to work cross-functionally with engineering product and marketing teamsDetail-oriented with strong project management and organizational skillsComfortable with ambiguity confidentiality and fast-paced environmentsEntrepreneurial spirit and passion for innovationInterest in telecommunications AI services network technologies or emerging technology productsAt least 18 years of ageLegally authorized to work in the United StatesHigh School Diploma or GEDCandidates must be currently enrolled in a degree program and have at least one semester remaining following the internshipEmployees of T-Mobile or Metro by T-Mobile are ineligible for internshipsEmployer does not sponsor work visas for this position. Note that this also applies to individuals who are students in F-1 status who desire sponsorship after they complete their education.Relocation may be provided to program participants who reside more than 50 miles from the internship location.Intern wages range from $20/hour to $40/hour. The successful candidates actual pay will be based on experience/location.Never stop growing!As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.Required Experience:Intern Key Skills Campaigns,Abinitio,AutoCAD 3D,Hardware & Networking,Customer Support,Arabic Employment Type : Full-Time Experience: years Vacancy: 1