Air Export Customer Service/Operations Agent at Staffmark Group

Customer Service/Operations Agent - Freight Forwarding Location: South San Francisco, CA (Onsite)Industry: Freight Forwarding/ Global LogisticsPosition Type: Full-Time, Temporary Schedule: Monday-Friday, 9:00 AM - 6:00 PMAbout the RoleOur client, a global freight forwarding company in San Francisco, is seeking an experienced Customer Service/Operations Agent to join their team. This role combines customer-facing responsibilities with operational coordination to ensure smooth logistics operations and exceptional client service. This position is a long-term temporary assignment. Conversion to a permanent employee role is possible but has no set timeframe and is based strictly on the individual's performance, their ability to integrate with the team (team fit), and overall company performance.Key Responsibilities Coordinate and monitor shipment activities including air, ocean, and ground freight Communicate with customers regarding shipment status, documentation requirements, and delivery schedules Process import/export documentation and ensure compliance with customs regulations Liaise with carriers, warehouses, and customs brokers to resolve operational issues Generate quotes and handle pricing inquiries for freight services Track shipments and proactively address delays or exceptions Maintain accurate records in the company's transportation management system Support daily operational needs and contribute to team efficiencyRequirements Minimum 2-3 years of experience of customer service or operations in freight forwarding, logistics, or supply chain industry (air export experience preferred). Knowledge of Incoterms and commercial invoice requirements Strong knowledge of import/export processes and documentation Familiarity with customs regulations and international shipping procedures Excellent communication skills with ability to manage multiple customer accounts Proficiency in logistics software and Microsoft Office Suite Detail-oriented with strong organizational and problem-solving abilities Ability to work independently in a fast-paced environmentThe base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee. The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About UsAt Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.