Teller | Pines/Urbana at Busey Bank

Position SummaryThe Teller is responsible for assisting customers with their financial transactions, providing excellent customer service, and maintaining accuracy in all banking operations. The teller processes deposits, withdrawals, loan payments, and other account-related services while adhering to banking regulations and internal policies.Duties & ResponsibilitiesCustomer ServiceGreet customers and provide assistance in a friendly and professional manner.Address customer inquiries and resolve concerns related to their accounts and banking services.Offer information about bank products and services, including promotions, new accounts, loans, and credit cards.Transaction ProcessingProcess customer deposits, withdrawals, check cashing, and account transfers.Verify customer identities and ensure transaction accuracy.Balance cash drawers and maintain proper records of all transactions.Ensure compliance with all applicable banking policies, procedures, and regulations.Cash HandlingAccurately count, handle, and safeguard cash and other negotiable instruments.Detect counterfeit currency or suspicious transactions and report them to the appropriate authorities.Account ManagementAssist customers with account inquiries, including balances, statements, and transaction history.Support customers in completing forms for various banking requests (e.g., stop payments, account closures).Process loan payments and assist with basic loan inquiries.Sales and ReferralsIdentify opportunities to promote additional bank services and products that meet customer needs.Refer customers to other departments (e.g., loans, investments, credit) when appropriate.Compliance and SecurityEnsure all transactions are completed in compliance with the bank's policies and legal regulations.Maintain the confidentiality of customer information.Report suspicious activities or potential fraud.Administrative TasksMaintain accurate records and documentation of all transactions.Assist with reconciling daily transactions and balancing the cash drawer.Education & ExperienceKnowledge of:Strong sales and customer service skillsStrong oral and written communication skillsBasic math and accounting functionsAbility to:Accurately count moneyPerform duties and make decisions under frequent time pressuresStand for extended periods of timeLift 50 poundsEducation and Training:Eventual procurement of High School diploma.Requires knowledge of Microsoft Office.Benefits and CompensationSalary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.(Base Pay Range: $15-$17/hour)Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being-now and in the years to come-are important to us. Busey's Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.Equal OpportunityBusey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.Unsolicited ResumesBusey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.