Analyst II, Workforce Management at Oscar Health

Hi were Oscar. Were hiring an Workforce Management Analyst to join our Clinical Operations team.Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family.About the role:You will be responsible for real time monitoring of volume staff performance and systems as well as decision making authority to re-balance resources to achieve daily KPI success. You will focus on overall staffing and organizational analysis/optimization.You will report into the Director Clinical Operations.Work Location: This position is based in our NYC office requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events while your other two office days are flexible to suit your schedule. #LI-HybridPay Transparency: The base pay for this role is: $63200 - $82950 per year. You are also eligible for employee benefits participation in Oscars unlimited vacation program and annual performance bonuses.Responsibilities:Perform constant real-time monitoring of incoming volume performance pace to plan and service level for multiple queues and work areasMaintain understanding of business priorities and requirements and an expert understanding of Oscars teams and systemsMake real-time decisions related to rebalancing staffing adjusting queues and schedules to meet operational targetsConduct retrospective analysis of staffing data to optimize and improve outcomes.Be the primary point of contact regarding factors that impact staffing and service levels and same-day requestsCompliance with all applicable laws and regulationsOther duties as assignedRequirements:2 Years experience in workforce management scheduling or production planning within healthcare2 Years experience using volume and production rate to determine capacity needs and create daily plans2 Years experience performing data analysis and identifying root cause2 Years experience with MS Excel (Pivot Tables Formulas etc.)Bonus points:1 Years Experience using WFM tools (NICE InContact Five9 Verint etc.)1 years experience in real-time workforce analysisExperience creating & utilizing IEX / CXOne / inContact reportsThis is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.At Oscar being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. Were on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.Pay Transparency: Final offer amounts within the base pay set forth above are determined by factors including your relevant skills education and experience. Full-time employees are eligible for benefits including: medical dental and vision benefits 11 paid holidays paid sick time paid parental leave 401(k) plan participation life and disability insurance and paid wellness time and reimbursements.Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications without regard to applicants disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team () to make the need for an accommodation known.California Residents: For information about our collection use and disclosure of applicants personal information as well as applicants rights over their personal information please see our .Required Experience:IC Key Skills Active Directory,Customer Service,End user,Access Points,Deskside Support,Windows,SCCM,Troubleshoot,User Accounts,Desktop,PC,Backup,Setup,hardware,Technical Support Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 63200 - 82950