Analyst Senior, Product Technical Support at Fidelity National Information Services

Client Relations Account Manager

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you're ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the role:

As a Client Relations Account Manager, you will be responsible for ensuring excellent and consistent rapport with FIS clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery.

What you will be doing:

Ensure a positive and consistent relationship for one or more assigned clients

Serve as primary point of contact to support problem resolution and ensure client retention

Develop strong working relationships with assigned clients and FIS resources

Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts

What you will need:

The ability to establish and maintain effective working relationships, both internally as well as externally

Organizational and time management skills

Broad knowledge of FIS products and related services

A strong aptitude to analyze and solve problems

Prior banking or finance related experiences a plus

What we offer you:

At FIS, we are as committed to growing our employees' careers as our own business. We offer:

Opportunities to innovate in fintech

Inclusive and diverse team atmosphere

Professional and personal development

Resources to contribute to your community

Competitive salary and benefits