Ancillary Portal Claims Adjuster at Smart AutoCare

Job Title: Ancillary Portal Claims Adjuster Department: Claims AdministrationPay Grade:Choose Pay Grade Overtime Eligibility: Choose Status Date: November 2025Job Summary:The Ancillary Portal Claims Adjuster plays a critical role in Claims. This is a full-time in-office position based inRichardson TX. The key function and purpose of this role is assisting contract holders with any needs andadjudicating Ancillary claims.Minimum Qualifications:Education High School Diploma or Equivalency requiredExperience 1-2 years of Claims processing experience minimum 1 years of hands-on automotive repair and diagnosis experience.Licensure Certificationand/or Registration Current or previous ASE Certification preferredSupervision Exercised Direct Indirect N/ATypical PositionsSupervised N/APrimary Job Functions Address customer inquiries and concerns promptly ensuring a positive and supportive experience. Provide exceptional customer service by communicating clearly and professionally with customersagents and dealers throughout the claims process. Review and verify claim information to ensure the customers complaint diagnosis and failed partsare accurately documented and justify the approved repair. Confirm that all repair costs align with industry standards and company processes. Evaluate repair details to determine whether services are covered under the terms of the customersservice contract. Support team objectives by contributing to overall department goals and assisting colleagues asneeded. Process claims in full compliance with Smart AutoCares established policies procedures andservice standards.Periodic Job Functions Participate in any projects reports documentation tasks or objectives assignedSkills & Competencies Required Parts and Labor Guide familiarity Intermediate knowledge of Windows-based computer programs Exceptional customer service and communication skills Ability to read analyze and interpret general business correspondence or technical procedures Ability to solve practical problems and deal with a variety of concrete variables in situations whereonly limited standardization exists Spanish fluency/bilingual preferredSkill Requirements: (X Required for job) Lift materials supplies etc. (up to 5 lbs.) Typing/keyboard Stand or walk Organize and prioritize information/tasks Utilize word processing software Utilize database software Utilize spreadsheet software Utilize other software (describe) Operate office equipment fax phone etc. Operate a calculator Ability to communicate verbally Ability to prepare written communications Public speaking/group presentations Retrieve and compile information Verify data and information Maintain records/logs Reasoning and logic Analyze and interpret information Investigate evaluate and recommend action Basic mathematical concepts (add subtract multiply divide) Advanced mathematical concepts (fractions decimals rations percentages graphs) Abstract mathematical concepts (interpolation inference frequency reliability formulas equations statistics) Leadership and supervisory Operate a motor vehicle Other (describe)Physical Requirements: (X Required for job) Sitting Carrying Standing Kneeling Walking Pushing/Pulling Lifting Bending/Stooping Climbing Reaching Crawling/Crouching Grasping Turning Repetitive Motions Color Recognition Depth Perception Reading Hearing Other (describe) Other (describe)Hazards: (X Required for job) Proximity to moving mechanical parts Electrical current Toxic or caustic chemicals Housekeeping and/ Key Skills Load & Unload,Organizational skills,Financial Concepts,Fraud,Math,Mediation Experience,Pricing,Conflict Management,Workers' Compensation Law,Medicare,negotiation,Workers' Compensation Employment Type : Full Time Experience: years Vacancy: 1