Appliance Installation and Repair Technician Marina #1061 at Best Buy

As an Appliance Installation and Repair Technician youll travel to customers homes to diagnose disassemble and repair large products. Youll help provide services that exceed customer expectations and ensure orders are completed in a manner that maximizes profitability. Youll provide a seamless customer experience by giving advice on products and services. This includes performing complex work evaluating the severity of device issues and de-escalating difficult client interactions as needed. Youll fulfill appointments both individually and as the leader of a two-person crew. Internally we refer to this role as a Repair Double Agent.What youll doPrepare customers products for repair in the homeManage routes part orders and returns to avoid excessive costs and lossesPerform triage manage client expectations keep work orders up to date and close orders in an accurate and timely mannerOffer alternative solutions when customers choose not to continue with their repairManage inventory and vehicle maintenance in partnership with other team membersProvide feedback and training opportunities to your teamBasic qualificationsExperience actively using and learning about home theater and appliance products6 months of experience delivering installing or repairing consumer electronic products1 year of experience in a customer service or in-home services environment1 year of experience in an electronics industryAbility to work a flexible schedule including holidays nights and weekendsCurrent valid drivers licenseMust be at least 21 years oldHave and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents etc.)Acquire and maintain any state or local licensing as required within 90 days of hireAble to lift 75 pounds with or without reasonable accommodation and up to 150 pounds with helpPreferred qualificationsCustomer service experience including resolution of complex issuesWhats in it for youWere committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life.Our benefits include:Competitive payGenerous employee discountPhysical and mental well-being supportAbout usAs part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.Best Buy is an equal opportunity employer.Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.Required Experience:IC Key Skills CCTV,Low Voltage,Customer Service,Hand Tools,Construction Experience,Electrical Experience,Mechanical Knowledge,Service Technician Experience,Schematics,Security System Experience,Power Tools,Troubleshooting Employment Type : Full Time Experience: years Vacancy: 1