Application Analyst II at AllRight Jobs Inc

Job Summary (List Format) for Application Analyst II-REMOTE - Provides Tier 2 and Tier 3 application support for a large portfolio of back office applications in a multi-regional healthcare system. - Specializes in support of clinical 3rd party applications (e.g. cardiology radiology lab PACS Sleep Lab Cadwell PFT Breeze Suite). - Coordinates and resolves application-related issues recommending procedures and controls to prevent recurrence. - Follows ITIL Service Management Processes including adherence to issue/request SLAs and management of SEV1 and SEV2 application outages. - Thoroughly documents incidents and resolutions in call tracking and knowledge databases to improve future problem resolution. - Participates in an on-call rotation to provide 24/7 application support for all back office systems. - Demonstrates advanced understanding of Microsoft Office collaboration tools and related technical architectures. - Works collaboratively within a team sharing information and assisting colleagues to ensure high-quality timely support. - Focuses on providing excellent customer service to both internal and external users. - Self-starter able to work independently with minimal supervision. - Requires a Bachelors Degree (must provide proof of education with application). - Location: 5101 OConnor Blvd Irving TX 75039 (Remote position; Monday Friday schedule). Key Skills Databases,IT Experience,Iis,SQL,.NET,Microsoft SQL Server,Visio,Epic,Systems Analysis,Oracle,Cerner,Application Support Employment Type : Full Time Experience: years Vacancy: 1