Application Support Agent at Peraton

ResponsibilitiesPeraton is seeking an Application Support Agent. This position will perform the following duties (but not limited to):Answers incoming calls from customers to take orders answer inquiries and questions handle complaints troubleshoot problems and provide information of a non-technical nature. Responds to customer inquiries provides customers with product and service information and processes orders forms and applications. May also make outboard service calls to potential customers. Utilizes mechanized systems to initiate and complete service orders and handle customer requests. Researches required information using available resources. Identifies and escalates priority issues and complaints. Follows up customer calls where necessary. Completes call logs and produces call reports. May be required to work in one or multiple queues/skill sets over various customer contact channels. May assist in training new employees.QualificationsRequired Qualifications:High School with 2 years experience Must be US CitizenAbility to obtain Department of Defense security clearance (ADP II Public Trust) Strong critical thinking skills that facilitate expedient problem solvingMust be capable of supporting and maintaining proficiency for a wide range of services The ability to effectively communicate technical matters to a non-technical audience Strong customer service and communications skillsMust be able to multi-task in a fast-paced environment with shifting priorities Knowledge of MS Office applications (Outlook Word Excel PowerPoint) Familiar with Service Desk support methodologyDesired Qualifications:Familiarity with Military Health Systems is preferred Relevant technical certifications preferredFamiliar with ITIL (certification preferred) HDI certification preferredPeraton OverviewPeraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.Target Salary Range$30000 - $48000. This represents the typical salary range for this position. Salary is determined by various factors including but not limited to the scope and responsibilities of the position the individuals experience education knowledge skills and competencies as well as geographic location and business and contract considerations. Depending on the position employees may be eligible for overtime shift differential and a discretionary bonus in addition to base pay.EEOEEO: Equal opportunity employer including disability and protected veterans or other characteristics protected by law.Required Experience:Unclear Seniority Key Skills Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 30000 - 48000