Application Support Analyst at Computacenter2024

About the roleYou will work closely with stakeholders in our technology sourcing business to analyze incidents document them and collaborate with development teams to provide mitigations and this role you will support a variety of diverse home-grown applications and platforms including our web shop.The successful candidate will above all else be enthusiastic and a team player. You should possess strong interpersonal skills and be able to operate effectively under pressure when required. While you may not have prior experience across the entire application landscape you will be supporting the ability to quickly absorb new information learn and grow into the role will be essential.Annual Salary Range: $70K USDWhat youll be doingProvide Application Support in a challenging business environment.Effectively prioritize incidents in accordance with defined SLAs.Take ownership of incidents by conducting detailed analysis and seeing them through to a successful conclusion where possible.Liaise with stakeholders developers & other Incident Resolver teams.Proactively monitor supported applications whilst also reporting and resolving any issues.Document any new resolutions/information - sharing with team members by updating an already extensive library of knowledge articles.What you haveAble to recreate clearly articulate and document problems to internal development teams as well as offshore partnersExcellent analytical and creative problem-solving skillsStrategic thinking and tactical execution skillsGood knowledge of the IT industry and an understanding of IT technologies and productsExcellent written and verbal communication skillsComfortable communicating with colleagues in different countries where English is not the first spoken languageGood self-organization and time management skillsAbility to prioritize and handle multiple requests simultaneouslyCan build trust be assertive when required and shows initiative and enthusiasmResilience and able to deal with stressful situationsBusiness acumen with strong analytical skillsDemonstrate an understanding of product supply chainsCommercially astuteTeam-oriented working and thinkingLegally eligible to work in the United StatesBonus pointsBachelors degree in Business Information Technology or related field or equivalent experienceProven technical experience in a help desk environmentKnowledge of SQL & basic script writing for data analysisFamiliarity of Oracle and Microsoft SQL databasesPrevious experience using ITSM RemedyBackground in applications development (developer experience)What you can expectTheres so much more to enjoy about being at Computacenter than just having a rewarding addition to offering competitive compensation plans and long-term career opportunities we provide an attractive mix of benefit plans to contribute to your good health future financial security and peace of mind.About usComputacenter is a leading independent technology partner trusted by large corporate and public sector organizations. We help our world-renowned customers to source transform and manage their IT infrastructure to deliver digital transformation enabling users and their business. Were a public company quoted on the London FTSE 250 (CCC.L) and employ over 20000 people the US we support some of the countrys best-known businesses with regional hubs in San Francisco and Irvine CA; Norcross GA; Plano TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. Experience:IC Key Skills Administration And Accounting,Hardware & Networking,Assessment,Cost Estimation,ABAP,Loans Employment Type : Full Time Experience: years Vacancy: 1