Application Support Engineer II at Flywire

The Opportunity:We at Flywire are looking for a hands-on and customer-centric Application Support Engineer II. This person will be dedicated to providing application expertise solving support requests and assisting the Helpdesk and Engineering teams. This position will only handle internal requests. Engage with internal employees to accurately detail issues sent to the ticketing systemDetect and solve production issues and bugs within the development environment beyond your current scopeEngage with the Engineering team to raise bugs problems or information gapsMaintain documentation related to solving common issuesBecome an expert in Flywire products and triage issuesFind opportunities of improvement in our support process and internal staff trainingProvide day-to-day maintenance and support for applications supported by the customer and their partnersPerform Tier-1 knowledge transfers and train end users on the usage of applicationsResolve Tier-2 application issues in a timely manner and raise Tier-3 issues to designated Engineering squadsAssist in the evaluation configuration and installation of new releases in accordance with established configuration management standardsRespond to application-related queries from end users in remote locationsAssist in database structural changes required during system upgradesDeploy tools and implement processes to assist in operational support Qualifications : Heres What Were Looking For:1-5 years of experience in software maintenance and supportAn understanding of web applications - ours are written in RoR Java and ReactKnowledge in any of our key technologies: Ruby Java React MySQL MongoDB Redis RabbitMQStrong categorization skills and the ability to find ways to improve our ticketing systemDesire to improve the support process (including onboarding training and escalation) and ensure that tickets are closed in a timely mannerGrasp complex concepts and maintain a logical and analytical approach to solving problemsFluent in English as it is the companys working language Experience in FinTech or the payment industry will be appreciatedOutstanding verbal and written communication skills and the ability to collaborate with cross functional teams of diverse skills and cultures such as engineering and productHospitality or PMS experience is a plusExperience with Oracle Opera is a plusAdditional Information : What We Offer:Competitive compensation including Restricted Stock Units Employee Stock Purchase Plan (ESPP)Flying Start - Our immersive Global Induction Program Work with brilliant people that will keep you on your toes learn more about their journeys by checking out #InsideFlywire on social mediaDynamic & Global Team (we have been collaborating virtually for years!)Wellbeing Programs (Mental Health Wellness) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impactCompetitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!Great Talent & Development ProgramsSubmit today and get started!We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager Peers on the team the VP of the department and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your go-to person for any questions.Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices and diversity and inclusion at the core of our people agenda we believe our FlyMates are our greatest asset and were excited to watch our unique culture evolve with each new hire.Flywire is an equal opportunity employer.The US base salary range for this full-time position is $77000-$92000 plus restricted stock units and benefits. Our salary ranges are determined by role position level and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range individual pay is determined by work location and several other factors including job-related skills experience relevant education and training. #LI-remoteRemote Work : YesEmployment Type : Full-time Key Skills Splunk,Iis,SQL,.NET,Perl,Shell Scripting,Weblogic,Java,Sybase,Scripting,Oracle,Application Support Experience: years Vacancy: 1