Applications Support Specialist (IT) at InsideHigherEd

Job Title:Applications Support Specialist (IT)Department:Application & Web Service Work Location:Main CampusDuties:Under general direction, the Applications Support Specialist is responsible for the maintenance and support of 3rd-party applications which integrate into and/or enhance the functionality of the college’s ERP, Ellucian Colleague. Serving as a member of the Application & Web Services team, the Applications Support Specialist also assists with technical support over the phone and in person. The Applications Support Specialist is dedicated to the learning college concepts by developing programs and facilitation activities that promote student success and lifelong learning.Responsibilities include the following. Other duties may be assigned.Primary responsibility is 3rd party software maintenance, administration, support and customer service.Work with vendor support personnel to resolve application issues.Work with other Information Technology staff to implement and maintain 3rd party software.Provide technical support over the phone and face-to-faceAssist in testing and integrating 3rd party applications with the college ERP.Document 3rd party application processes and procedures.Assist with software maintenance and activities.Assist in training college staff on installed software.Become familiar with available help resourcesStay updated on campus technology changes.Direct calls to appropriate MVCC staff as necessary.Performs other related duties as assigned.Education/Experience:Bachelor’s degree. Minimum of 1-3 years’ experience working in an end-user computing environment, and experience with PC and/or Apple Mac microcomputers required. Please be sure to include this in your resume and provide complete application materials.Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Knowledge of computer operating system concepts and operationKnowledge of commonly used software, such as the Microsoft Office suite; hardware, and other equipmentKnowledge of ERP, Ellucian Colleague and other systems helpfulAbove average communication skills, and professional demeanorAbility to work responsibly with or without direct supervisionDemonstrated analytical ability to logically approach problemsPosition Status:Full TimeHours:General hours: Monday – Friday 8:00 am to 5:00 pmLocation: Palos Hills, Illinois (USA)*This is a primarily an on-site position. Alternative hybrid work schedule/remote opportunities may be available as applicable after probationary period. On call 24 hours a day – 7 days a week for emergencies. Employees must be a resident of IL/IN or reciprocal state.Salary/Wage:$54,160-$72,198 (plus exceptional benefits)Hourly/Salary:SalariedBenefits:FT Professionals PositionMoraine Valley offers a generous benefits plan which includes paid time off, tuition discounts for eligible employees and family, medical, dental, vision, and retirement benefits in a collaborative and friendly environment. These include:Health, Dental, VisionLife insurance, Optional lifeDisability insuranceTuition reimbursementTuition waiverSURS Retirement planVacation DaysHolidaysSick LeavePersonal daysBereavement daysTax-sheltered annuity plansVisit these links to learn more about specific benefits for this Professionals position:Benefit HighlightsBenefit Guide-DetailsReview of Applications Begins:10/13/2025Posting Number:AP00532POpen Date:09/26/2025Open Until Filled:YesSpecial Instructions to Applicants:Please apply online through the jobs.morainevalley.edu site. Please do not use a third-party site such as Indeed to submit your application. Sponsorship is not available. Questions, please contact [email protected] or 708-974-5704. To ensure best consideration, please apply prior to the review date.Office of Human [email protected](708) 974-5704