Appointment Coordinator Mobile Experience Coordinator at Century Ford Mt Airy

Job Summary: As a Customer Service Representative your responsibilities include answering phone calls texts online chats and emails from customers interested in servicing a vehicle at your car dealership or at their home / work many positions you are the first point of contact with potential customers and work at the front desk to greet walk-in customers answer questions and provide assistance as needed.About Us: At Century Ford of Mt. Airy we strive to make every customer a customer for life. Happy employees make happy customers and we reward individuals who are ready to work hard and stay motivated. At Century Ford of Mt. Airy we believe our employees are our greatest asset. As such we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training but also rewarding outstanding effort and results through bonus and commission programs.Customer Service Representative Compensation and Benefits:Competitive PayFlexible Working HoursHealth InsurancePTO & Sick Leave401(K)Customer Service Representative Responsibilities:Meet and greet customers in a professional manner in-person & on the phoneSchedule Appointments and coordinate remote experiences for customersCoordinate loaner fleet tracking incoming and outgoing vehiclesProvide basic information to callers who have general inquiriesHandle customer complaints with integrity and poiseProvide general administrative and clerical support including mailing scanning faxing and copyingMaintain office supplies for specific locationCustomer Service Representative Requirements:Excellent communication and organizational skillsExperience using Microsoft Office suiteAbility to work effectively with customers vendors and employees while handling multiple tasks simultaneouslyWilling to submit to a drug screen & background checkCDK DMS proficiency preferred but not requiredCentury Ford of Mt. Airy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.Required Experience:IC Key Skills Corporate Risk Management,Electronics,Infection Control,Bakery,ELV,Accident Investigation Employment Type : Full-Time Experience: years Vacancy: 1