AR Collection Manager at Commonwealth Senior Living Corporate Office

Job DescriptionJob DescriptionThe AR Collection Manager is responsible for initiating and overseeing all collection efforts for all Commonwealth Senior Living Communities. This role is the main point of contact for all collection efforts and is responsible for ensuring said efforts follow company policies, all local/state/federal regulations, and senior-living industry standards. The AR Collection Manager partners closely with Executive Directors, Business Office Managers, accounting team and regional leadership to maintain strong financial health across all communities.Key ResponsibilitiesAccounts Receivable ManagementMain point of contact for all collection efforts: guiding, instructing, overseeing, following up community collection efforts of current resident accounts and acting as the lead on discharged resident accounts working closely with collection agency or attorney.Review aging reports weekly and develop action plans to reduce delinquency and drive timely collections.Completes specialized billing and reconciliations and ensure prompt and complete payment is received.Complete write-offs, and review/follow up on payment plans according to company policies.Collections & ComplianceLead and manage the collections process for all communities, including past-due notifications, repayment agreements, and escalation procedures.Ensure compliance with federal, state, and local regulations pertaining to senior living billing, residency contracts, and collections practices.Coordinate with legal counsel on complex cases, evictions, and estate recovery processes when necessary.Maintain accurate documentation of all collection activities.Community Support & CollaborationServe as the primary AR/collections resource for Business Office Managers and Executive Directors across all communities.Provide training, coaching, and ongoing support to community staff on collection processes, documentation standards, and best practices in collections.Reporting & AnalysisProduce weekly and monthly AR reports, aging summaries, cash-flow projections, and community-specific collection performance metrics.Identify trends, risks, and opportunities to improve AR accuracy and reduce delinquent balances.Recommend process improvements to optimize billing workflows and enhance resident financial experience.Resident & Family RelationsProvide courteous, compassionate, and professional communication with residents and families regarding account balances, statements, and payment arrangements.Uphold the company’s commitment to dignity and respect in all financial interactions.QualificationsEducation & Experience3–5+ years of AR or collections management experience, ideally in senior living, multi-site property management, healthcare, or hospitality.Experience managing AR across multiple locations is strongly preferred.Bachelor’s degree in Accounting, Finance, Business, or related field (preferred).Skills & CompetenciesStrong knowledge of AR processes, collections best practices, and regulatory considerations in senior living.High level of accuracy and attention to detail.Excellent communication, conflict resolution, and customer-service skills.Ability to train, coach, and support non-accounting staff.Strong proficiency with accounting software (e.g., Yardi, PointClickCare, MatrixCare, QuickBooks, or similar) and Excel.Ability to work in a fast-paced, multi-community environment with competing priorities.Work EnvironmentHybrid role in Charlottesville, VA Occasional travel to communities may be required.Core Values Models the core values of the company:We Care About PeopleWe Do the Right ThingWe are Passionate, Have Fun, and Celebrate SuccessWe Speak Up! It’s Our ResponsibilityWe Take Ownership and Add ValueWe are Respectful