Area Customer Service Coordinator at NS IT Solutions

Job Description: Area Customer Service Coordinator Location: San Jose CAEmployment Type: Contractor (Temp-to-Perm)Pay Rate: $24.00 per hourShift: 8:00 AM - 5:00 PM Monday-Friday Position Summary The Area Customer Service Coordinator supports multiple Ricoh Managed Services customer locations throughout the South Bay and East Bay. This role is highly dynamic and requires flexibility strong customer service skills and the ability to adapt to different environments such as law firms corporate offices retail headquarters and warehouse facilities.The coordinator assists in daily operations related to mailroom services shipping & receiving copy/production center work reception hospitality and conference room setups. This is a temp-to-perm role with the intent to convert to a Ricoh employee upon meeting required hours. Key Responsibilities Operational Support Support daily operations across multiple customer sites within assigned geographic area. Deliver contracted services including: Mailroom operations Shipping & receiving Copy/production center support Front desk/reception Hospitality services Conference room setup Stand in for onsite staff during absences vacations or shortagesincluding potential site management coverage. Perform daily visual inspections for safety quality and procedural compliance. Customer Service & Communication Maintain a customer-focused environment with professional helpful interactions. Provide responsive communication to customer inquiries and status updates. Escalate issues to ESM/AOM and assist with resolution. Collect customer feedback and support continuous improvement. Process Improvement & Training Assist management with process improvement procedural validation and operational best-practice compliance. Support onboarding of new team members and cross-training of peers. Assist with the creation review and update of Site Procedure Guides across multiple locations. Implementation & Administrative Tasks Support Field Implementation Managers with new account setups and service expansions. Gather and report operational data for Monthly Operations Reviews. Maintain accurate expense submissions following Ricoh coding requirements. Perform additional related duties as assigned. Requirements High school diploma plus 12 months of related experience. Post-high school education preferred. Ability to travel to multiple customer locations; may be reassigned before a shift begins. Reliable transportation valid drivers license and required auto insurance (per Ricoh policy). Intermediate proficiency with Microsoft Office and general computer applications. Ability to stand walk lift up to 50 lbs and push/pull equipment up to 400 lbs on wheels. Ability to absorb training take initiative work independently or collaborate with onsite teams. Ability to adapt to workflows across office corporate and warehouse environments. Strong verbal communication and customer service skills. Ability to interpret written and verbal instructions and perform repetitive tasks with attention to quality. Schedule flexibility for sites that open earlier or close later. Skills Mailroom operations Shipping & receiving Ordering & supply management Customer service Problem-solving & troubleshooting Microsoft Office proficiency Multi-site support & flexibility Documentation & procedural compliance Organization & time management Ability to work independently or as part of a team Required Skills:mailroomorderingCustomer service Key Skills Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing Experience: years Vacancy: 1